Name: covau.com.au
Telephone: 1300689866
Rating: 4.7

Rabiha Shirzad Guest

The experience was great and Grace was really helpful and understanding she, helped me find better o

The experience was great and Grace was really helpful and understanding she, helped me find better offer and sort out my account.
Really happy with her, thank you Grace ☺️

Date of experience: Feb 26, 2026

Dr Jose T Jacob Guest

4 days ago

Today I had a really great experience with the CovaU chat support team. I hade inadvertently made an

Today I had a really great experience with the CovaU chat support team. I hade inadvertently made an error in my application for a new connection. I contacted the live chat support and the response was super quick! My concerns were sorted out and settled quickly.

Date of experience: Feb 26, 2026

Steve B Guest

6 days ago

After having my bill analysed I found my existing plan should have been cheaper. I rang the support

After having my bill analysed I found my existing plan should have been cheaper. I rang the support line and the operator was very helpful in finding me a discounted rate. I look forward to seeing the improved rate in my next bill. Thank you!

Date of experience: Feb 24, 2026

Sam Devadason Guest

1 month ago

Grace was extremely helpful - She went over the plan details and resolved questions I had cheerfully

Grace was extremely helpful - She went over the plan details and resolved questions I had cheerfully. She gave me the confidence to go ahead and sign up for the plan. Grace was knowledgeable and checked out all queries I had regarding the plan. It was a great customer experience.

Date of experience: Jan 25, 2026

Alexandria Hughes Guest

1 month ago

Responsive Support

They promptly answered my call and took care of my urgent connection request on a Sunday. I reached out to other energy providers as well, but none responded that Sunday afternoon.

Date of experience: Jan 18, 2026

HR Guest

1 month ago

Outstanding Assistance from the Representative

The representative showcased exceptional skills in meeting my needs and resolving my issues, even correcting the incorrect name from accounts created by another individual. I am genuinely thankful for her help.

Date of experience: Jan 17, 2026

Annie Harris Guest

1 month ago

Exceptional Problem Solver

The representative skillfully addressed my needs and even corrected the incorrect name from previous accounts set up by someone else. I am very thankful for her help.

Date of experience: Jan 17, 2026

Celia Sanders Guest

1 month ago

Incredibly Helpful Assistance

The representative was extremely helpful and patient while assisting me with setting up my online password. I struggle with technology, and I appreciate her support.