Review Time
ZERO stars for this one. I contacted them two months ago to get a quotation for a well water treatment installation. Emails up and down, they promised to get back to me very soon to propose a system matching the needs (from the lab analysis). And now, when I was asking again where we are with that, they just say 'We are not proceeding with sending out quotes for well water as of from today. Culligan Water are no longer offering this service.'. Two months lost with this unprofessional company without any service for customers.
ZERO stars for this one. I contacted them two months ago to get a quotation for a well water treatment installation. Emails up and down, they promised to get back to me very soon to propose a system matching the needs (from the lab analysis). And now, when I was asking again where we are with that, they just say 'We are not proceeding with sending out quotes for well water as of from today. Culligan Water are no longer offering this service.'. Two months lost with this unprofessional company without any service for customers.
This is a review for the now called Culligan - or sometimes it comes through as Celtic water solutions was EWT. - Very confusing and maybe a tactic. We have been customers for 10years at least. The resin has exploded twice now - the first time (about 2 years ago) we were unaware and were led by the nose as to what we should be responsible for. The resin exploded yet again on a bank holiday weekend this february 2026- we immediately bypassed the softner and everything worked fine until it was repaired and turned back onto the system - our plumbing was hugely damaged - The engineer (who i will not fault as he was lovely and tried to help) got the company to ring us - the girl informed me of the plumbing work i should do to correct this. It was not up to us to have to fix this,however, we did what they said and our system is 100% in need of a professional plumber. No water hot or cold. We immediately bypassed the machine again and as per plumbers instructions we managed to get one bathroom and kitchen water working. We had to get a plumber out - Our pipes had to be flushed out , we have had to buy a new shower as the shower was irreparable. The bathroom and the sink and the toilets - thank goodness through hours of work have been repaired by our plumber. We have had to pay a very large amount to the plumber on top of the 200euro that Culligan charged us to repair the resin tank - AND THEY STILL HAVENT RANG US BACK AFTER I SAID I WANTED THEM TO RING MY HUSBAND BECAUSE THE GIRL ON THE PHONE SAID IT WAS UP TO US TO PAY FOR THE PLUMBING REPAIRS, IF ANY. And just to add my husband sent an email to which no one to date has responded either - SHOCKING Service - they really do not care about anything. - STAY AWAY _ DO NOT RECOMMEND AT ALL. There has got to be a company out there better than this lot.
I am very unhappy with the service our business has received. Our branded machine broke down months go. As they were so slow to repair this, we asked for a replacement temporarily. The replacement is not fit for purpose and has badly damaged our floor. They do not respond to our emails or answer the phone.
In reply to Culligan water I received a voicemail today. I don't take calls when I am in work. The voicemail stated that I was to ring to rearrange the filter service that was cancelled last week. The service was not cancelled by me. As I stated below, I waited in for 3 hours but no one turned up. I did not get any email, text, phonecall, social media etc communication from you. I am actually annoyed that you think so little of your customers that you think you can just make and break appointments whenever suits you. No explanation, no apology. I am just to ring and to be at your mercy again in the hope that someone will actually turn up. It's not like you are reasonably priced! It was €150 and is now €180 Original post:This company could have a name to be proud of but instead should be ashamed of themselves. I was due to have a service today. I rang to confirm and the company rang me also to confirm that a technician would be calling today. No one called. This is the 4th year and the 4th time I have been let down. At least I knew better and did not book the day off work this time! I will be looking for another company even if I have to get a different set up altogether. This is totally unacceptable. Is this why you keep changing the name of your company!
We recently had our water system serviced. The service was expensive but the technician (Klaidas) was exceptionally friendly and efficient. Klaidas gave me a test kit to test the softness of the water after 5 days. He said that I was to phone the office if there was an issue and they would "sort me out".There was an issue with the water softness.FOUR times I called the office.THREE times I was told that someone would call me back. I had to leave a voicemail message the last time as there was nobody to answer my call.NOBODY has called me back at any stage and it is over TWO weeks now.I've given up calling the office.Rather than getting the filter replaced next time I will likely call a plumber and get the system removed.
When the technician finally arrived today -Peter- he was great, however I waited two weeks and five days to have someone come out to look at a dripping tap. The cost of a service has increased by 16% to €185 this year so I would expect prompt service, at least 24 hour notice of the approximate time of the service and no cancellations! Are there enough technicians?
Rude customer service.The entire brand has the most confusing marketing. They don't sell their customer products such as pitchers and replacement filters on their website, despite owning zerowater. Meanwhile, the filters have been out of stock on Amazon for months. On some of their websites, they sell the old jugs and filters still, but for my newer pitcher, you just can't find replacement filters.
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Culligan Ireland provides innovative and high-quality water solutions to businesses and homes across the Island of Ireland. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan Ireland prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.See more
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