Review Time
This company has proven to be fraudulent. I ordered 11 items, and 10 arrived with incorrect sizes and poor quality, while one item was not available in the selected color. They allowed me to return one item, but the refund never appeared in my account. For the remaining items, they refused to accept returns due to their designer policy. I have lost over $10,000. I strongly advise against ordering from them.
This company has proven to be fraudulent. I ordered 11 items, and 10 arrived with incorrect sizes and poor quality, while one item was not available in the selected color. They allowed me to return one item, but the refund never appeared in my account. For the remaining items, they refused to accept returns due to their designer policy. I have lost over $10,000. I strongly advise against ordering from them.
My custom order didn't arrive on the expected delivery date, so I reached out to the customer care team. The representative was very professional, coordinating with the designer, and I received my dress exactly one week after contacting them. They inquired about my event date and ensured I received my order before it.
I encountered issues while placing my order and contacted customer service. They responded promptly and provided excellent assistance! This was my second order in a short time, and I plan to remain a loyal customer. A big thanks to the customer service team!
I ordered a dress and was initially excited about its beautiful design and quick delivery. However, I later discovered it was made to measure, which led to concerns about its quality. I reached out to customer care for solutions, but after a prompt initial response, I received no further communication despite multiple follow-ups. Eventually, I received the dress, but it was poorly made and did not fit well, leading me to believe it was mass-produced. Overall, I was very disappointed, especially considering the price I paid.
The quality of the clothing is dreadful, with poor fits and sequins falling off. More troubling is the returns policy, which seems to breach UK consumer law. Some products cannot be returned, and this is mentioned in very small print, making it hard to see on mobile devices. This misleading tactic feels intentional, and I echo sentiments from other reviews that suggest this company operates like a scam. I strongly recommend avoiding this company.
I was very let down by my experience. The dress arrived late despite paying for expedited shipping, which left no time for alterations and caused me to miss wearing it to my event. Moreover, the fit did not match the size guide, and the train/scarf was much longer than depicted in the product photos, rendering the dress unwearable. After several emails and an initial denial of return, the brand eventually recognized a manufacturing error and issued a refund, but only after I involved my bank. While I'm grateful the issue was resolved, the process was stressful and lengthy. I suggest they enhance quality control, improve accuracy in product images, and speed up customer service responses.
A few months back, I purchased a dress that turned out to be too small. Since the company is based overseas and handles return shipping, they provided me with a DHL label. However, DHL later informed me that they couldn't deliver it, and I owed customs duties. The company's representative was proactive about the return and willing to assist with the customs issue. I was impressed with their customer service and follow-through.
I ordered my wedding gown and initially received the wrong dress. However, the exchange process was seamless. The first dress arrived sooner than expected, and although it was not the right one, it was beautiful and of good quality. The customer service was excellent, making the return and exchange straightforward. Despite the mix-up, I would recommend this company.
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CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be?
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