Review Time
I had a problem with the delivery - but the team at the Fordbridge branch were outstanding in their customer care. They were positive, polite and helped resolve the issue, at speed. To me this's the benefit of going with a shop than buying online. In world where most customer service is lacklustre, Southampton Canoes team are top rate.
My wife and I visited the store a couple of weeks ago and purchased 2 Juntos kayaks. I cannot praise the customer service enough. They definitely wrnt above and beyond in helping us to choose which kayaks would be best suited for our needs, selection of equipment, and delivery. Very happy with everything and a special mention for Henry who was friendly, helpful, and knowledgeable. Thanks Henry.
Ordered a Nova Craft from SC and very happy with everything, offered a cancellation which meant it arrived earlier,given great credit terms and even a discount on equipment and a free trolley! Invaluable knowledge here from the guys regarding local waters
A good product range and a good price even after shipping costs. Prompt service and quick delivery. Lost one star on packaging. My paddle was well protected and arrived undamaged. The wrapping itself was unrefined and difficult to get in to, the use of sellotape over cardboard meant I was unable to recycle the cardboard as it had been completely covered.
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