www.southampton-canoes.co.uk

4.9
4.9 Based on 12 reviews

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Average Rating

4.9

/
5

12 Reviews

5 Star
92%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
0%

All Reviews

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Review Time

Jonathan Passmore
Better than buying online

I had a problem with the delivery - but the team at the Fordbridge branch were outstanding in their customer care. They were positive, polite and helped resolve the issue, at speed. To me this's the benefit of going with a shop than buying online. In world where most customer service is lacklustre, Southampton Canoes team are top rate.

5
Date of experience: Jul 16, 2025
Andy
Excellent place for all your kayaking needs.

My wife and I visited the store a couple of weeks ago and purchased 2 Juntos kayaks. I cannot praise the customer service enough. They definitely wrnt above and beyond in helping us to choose which kayaks would be best suited for our needs, selection of equipment, and delivery. Very happy with everything and a special mention for Henry who was friendly, helpful, and knowledgeable. Thanks Henry.

5
Date of experience: Aug 23, 2024
customer
Wow just wow

Wow just wow, the customer service is so on point and some of the best I have ever experienced. I cannot comment on the products but I have purchased high end Thule, Drop Racks etc etc. I will 100% being using the team again for all my purchases.

5
Date of experience: Aug 02, 2024
Greg Dixon
Purchased the wrong item online

Purchased the wrong item online, contacted customer service which were amazing. Brandon or Bradley (Sorry) was very helpful and resolved my issues immediately. Very very happy.

5
Date of experience: Jun 18, 2024
James Smith
Top marks

Great service. Undercut Halfords on Thule roof rack and assisted with the installation for free. Would definitely go back if I needed any further Thule products. Or a canoe...

5
Date of experience: Jun 06, 2024
ANDREW
Outstanding service

Ordered a Nova Craft from SC and very happy with everything, offered a cancellation which meant it arrived earlier,given great credit terms and even a discount on equipment and a free trolley! Invaluable knowledge here from the guys regarding local waters

5
Date of experience: Jun 30, 2022
Lizzy Clark
Great service

The staff were really helpful and knowledgeable. They sourced a kayak for me that was reasonably priced.It is perfect for what I wanted to do. I highly recommend Southampton Canoes.

5
Date of experience: Aug 16, 2021
WILL HARRIS
Brilliant service and love the kayak

Brilliant service and love the kayak. Thankyou to Bradley and all your free advice!

5
Date of experience: Jul 14, 2021
Monkeyboythe3rd
A nearly perfect score

A good product range and a good price even after shipping costs. Prompt service and quick delivery. Lost one star on packaging. My paddle was well protected and arrived undamaged. The wrapping itself was unrefined and difficult to get in to, the use of sellotape over cardboard meant I was unable to recycle the cardboard as it had been completely covered.

4
Date of experience: Apr 13, 2021
Very good customer service

Very good customer service getting several items in so I had a good choice. Excellent communication when there was a delay getting my order back in stock.

5
Date of experience: Feb 13, 2021

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