Review Time
I have been using CurrencyFair for a few years now. The exchange rates and fees are good. The exchange happens quite quickly - quicker than my bank does.I have to use the two step method - setup the payment and then send the money to CurrencyFair from my bank account. The strange thing is they have an arrangement for direct access to collect the money from the Royal Bank of Scotland but not for NatWest which is the same company.
-- Updated review --I previously complained loudly and directly to CurrencyFair in this place. Since this a third party sitewith a focus on trust and reliability of the business reviewed, I hereby modify my previous review to be more useful to you, the reader.First and foremost, I have been dealing with CurrencyFair for many years and always had an OK or better experience.CurrencyFair originally specialized in a proprietary exchange market place (hence their name) and somehow that suited me. They later abandonned that offer, I presume for regulatory reasons.Currently, for the very first time, I see a charge being made by my Canadian bank for the deposit of the exchanged funds.I don't know the reason for this charge, but I could speculate that the deposit did not originate with a Canadian bank. Depending on your needs and expectations, consider whether you want to go along with such a proposition. CurrencyFair has to my knowledge always acknowledged the possibility of such charges, but certainly I was happier as long as there weren't any.CurrencyFair charges 4 $ sending money to CAD account. My bank charged 16 $ CAD for a wire transfer. This is the first occurrance to my knowledge; previously CurrencyFair transferred the payment through a Canadian bank and there was now additional charge.To add insult to injury, I was offered 2 free transactions (worth CAD $ 8). If at least they hadthe best rates! This is the only reason why I am giving 2 stars since I may now be looking for alternatives.On the sending end, Europe, the transfer was always free of charge under EU rules.The transfer 'market' is always fluid and given that bank rates for international currency exchange are very pricey, the smaller players try to get the best cut possible. CurrencyFair has been mostly reasonable in my opinion so far.
With the assistance of customer services, once I understood the onboarding requirements, the process was simple and quick. Confirmation in about 6 hours of the payment being in the supplier's accountant with a saving of about 3% on nearly £5k compared to a zero transaction fee bank.
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