currencyfair.com

4.7
4.7 Based on 201 reviews

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Average Rating

4.7

/
5

201 Reviews

5 Star
85%
4 Star
10%
3 Star
1%
2 Star
1%
1 Star
2%

Filtered Reviews

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Review Time

Kathryn Ellerson
I’m a bit frustrated with the inability…

I’m a bit frustrated with the inability to talk with someone about my questions- I am old- and the terminology of the transaction process is not clear cut for me. Thanks so much.

4
Date of experience: Apr 07, 2026
IanD
Simple system that works well

Simple system that works well. Good exchange rates, low fees and very quick service.

5
Date of experience: Apr 07, 2026
Ian
CurrencyFair Provides a Good Rates and Service

I have been using CurrencyFair for a few years now. The exchange rates and fees are good. The exchange happens quite quickly - quicker than my bank does.I have to use the two step method - setup the payment and then send the money to CurrencyFair from my bank account. The strange thing is they have an arrangement for direct access to collect the money from the Royal Bank of Scotland but not for NatWest which is the same company.

4
Date of experience: Apr 07, 2026
Martin Schulz
changes to transfer execution

-- Updated review --I previously complained loudly and directly to CurrencyFair in this place. Since this a third party sitewith a focus on trust and reliability of the business reviewed, I hereby modify my previous review to be more useful to you, the reader.First and foremost, I have been dealing with CurrencyFair for many years and always had an OK or better experience.CurrencyFair originally specialized in a proprietary exchange market place (hence their name) and somehow that suited me. They later abandonned that offer, I presume for regulatory reasons.Currently, for the very first time, I see a charge being made by my Canadian bank for the deposit of the exchanged funds.I don't know the reason for this charge, but I could speculate that the deposit did not originate with a Canadian bank. Depending on your needs and expectations, consider whether you want to go along with such a proposition. CurrencyFair has to my knowledge always acknowledged the possibility of such charges, but certainly I was happier as long as there weren't any.CurrencyFair charges 4 $ sending money to CAD account. My bank charged 16 $ CAD for a wire transfer. This is the first occurrance to my knowledge; previously CurrencyFair transferred the payment through a Canadian bank and there was now additional charge.To add insult to injury, I was offered 2 free transactions (worth CAD $ 8). If at least they hadthe best rates! This is the only reason why I am giving 2 stars since I may now be looking for alternatives.On the sending end, Europe, the transfer was always free of charge under EU rules.The transfer 'market' is always fluid and given that bank rates for international currency exchange are very pricey, the smaller players try to get the best cut possible. CurrencyFair has been mostly reasonable in my opinion so far.

2
Date of experience: Apr 07, 2026
HenryM
Simple, quick and great rate

With the assistance of customer services, once I understood the onboarding requirements, the process was simple and quick. Confirmation in about 6 hours of the payment being in the supplier's accountant with a saving of about 3% on nearly £5k compared to a zero transaction fee bank.

5
Date of experience: Apr 07, 2026
Jean-Louis
Good rate

Good rate ! Fast service

5
Date of experience: Apr 07, 2026
Caroline Koelma
Currency Fair provides prompt online currency exchange service.

Currency Fair provides prompt online service. And their support team is very helpful when you need them.

5
Date of experience: Apr 06, 2026
Dean White
Easy transaction and excellent rate

5
Date of experience: Apr 04, 2026
Melinda
Disappointed with the rate

Disappointed with the rate. When I sign in and request the transfer, the rate is a certain number but by the time the transfer happens, they claim the rate has changed.

2
Date of experience: Apr 04, 2026
James Cattanach
Never any problems.

5
Date of experience: Apr 04, 2026

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