Review Time
Don't fall for the hype of a "theme" skirt sale. They attach what sounds like a fun and exciting sale where the expectation would naturally be skirts curated within that theme. That's not what happens at all, its a ploy to get suckers like me to buy the skirts. The utter disappointment when they arrive and no where is the theme evident but additionally the skirt panels themselves clash making pairing them with anything impossible. I used the words hideous and ugly in my return request which was sent the day after I finally received them. I'm going on nearly a month now since they received the skirts back and not only have I not received a refund but there seems to be a concerted effort to ignore my emails. I don't care at this point how altruistic their mission is. Crappy customer service doesn't deserve to be rewarded.
TL;DR: If you don't live in the U.S - don't order. Wrong colour, no solution, blaming the customer (while admitting mistakes in mail I don't think I was supposed to receive), and communication breakdown.You can order same products from India, and they arrive quicker and you get what ask for.Full review;I'm not in the US and as such this is based on experiences of their service to overseas customers. I had wanted to order one of their wrap skirts for years, and was really excited about finally ordering one. I chose size, length and colour range, put in my order and waited.When it finally arrived I was disappointed to say the least. The colours were the exact opposite of what my request was. I sent a mail and was met with what I thought was a C.E.O. who truly wanted to help. She sent my initial mail to someone else and there started weeks of no actual answers or solutions, receiving mails with requests for reviews both of garment and customer service, trying to reach out again (after waiting a few days between every one because I actually don't except people getting back to me in seconds). After a couple of weeks of these roundabouts I get an offering for a voucher of 10$. I honestly got a bit offended as the same day or day before the company had sent out vouchers at that amount to everyone (I assume) on their mailing list. I replied this and that it wouldn't even cover shipping. Afterwards I received an email where ceo and another person was included written to them - I don't think I should have been included in it - where it was stated that I "wasn't willing" because I said her solutions wasn't working for me and that at that point I would rather just sell the skirt and recoup most of my money, and leave an honest review. There was also some other questions and the last one really put me of as that was what to do when they sent out the wrong colours.That person had tried to tell me that the colour choices was just a "request" and could not be guaranteed. (I since wonder if that also applies to size and length?) But in the last mail I received it was asked right out as what to do when wrong colours were sent out.I waited to see if anything more would come, but since then there not been a word. I ended up leaving it at that, ordering a skirt of the same type from India (it arrived much quicker!, other skirt will be sold, and after leaving this review I'm gonna purge my inbox of and unsubscribe to this company's insane amount of emails.
I found this amazing store and community just before COVID hit.The beautiful skirts and welcoming community really helped to lift my spirits and gave me something to look forward to each month.I love that my skirts help reduce landfill and give hope and dignity to the women who make them. They have also created a community of support from women around the world who are always kind.Every skirt is unique. They are wearable art and make me feel loved whenever I put them on.
I went from a nearly all black wardrobe to so many colors and so much fun thanks to Darn Good Yarn. Customer service is fantastic and the Facebook skirt community is the ONLY Facebook community I’ve ever been a part of that I’ve never seen a squabble. Everyone is so kind and helpful. And, Sam! Sam at DGY is fabulous. She is always willing to help a customer. She’s a shopaholic enabler for sure, but I’ll forgive that. LOL!
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Gorgeous yarns and fabrics to blow you away! Ethically-sourced, environmentally-friendly recycled silk and plenty more at Darn Good Yarn!
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