Review Time
I was given a yarn of the month subscription as a (very thoughtful) gift. The company pitches this as a chance to receive a different yarn every month along with a free gift. I'm now in the fifth month and have received the same yarn every month in a (slightly) different colour way each time. The 'gifts' barely make it to Christmas cracker quality. This month was a plastic ring in the shape of a peacock? Phoenix? Nothing to do with crafts and your average 10 year old would find it challenging to raise enthusiasm for it.But what is worse is when I raised the question of the identical (slight colour variation aside) yarns being sent every month I got such a defensive email from the company. They didn't address the fact that the yarns were the same, ignored the free gift criticism and suggested that if I were to warn friends off this purchase I should refer them instead to their company! Yeah right, because I'm that stupid! Anyway, until they get better at what they claim to be doing, I'd steer clear. Meanwhile my kind friend has cancelled my subscription at my request.
I received a gift subscription for DGY. The initial boxes were to include yarn, a pattern and a tool of some sort- I received a crochet hook and another time a button to use with one of the patterns for that particular month. Eventually, the delivery changed to no added tool. Then the delivery changed to no pattern but a QR code was included to access the pattern data base. EVERY time I've tried to use the code to allow me to download a pattern to use for my monthly yarn, I receive a message that the coupon code is not valid. I appreciate what seems to be the societal intent of this company, but they are not delivering what was agreed upon when the year subscription was purchased. I gave two stars because some of the yarn is quite nice but the company has not delivered what they promised.
I ordered the Spice Market in Junior size (several inches larger than my waist size but a wrap has lots of overlap, right?) in the ankle length and paid $8.99 for shipping. I received a tea length wrap skirt with less than a handswith of overlap (I’m 5’ 8” with a 31” waist and medium sized hands). One fabric was brown with a repeating yellow daisy pattern. The other was blue and silvery grey twining geometric pasternak. Pretty, but hardly spice coloured and didn’t complement the other fabric at all. The site says you have 60 days you return the skirt. I completed the returns process, including a required photo. The final screen told me to return it within 14 days. Then I received an email telling me they would let me know whether my rrequest would be approved or rejected.
After a long conversation I thought I'd give the shirts a try, but with the dollar conversion they became very expensive. When they arrived they were far too big and when I wrote to them to ask about exchange was advised as they were so cheap no exchange possible, maybe I could gift them. I ordered size 14 and received size 22. I can't afford to give away $200 worth of clothing so incredibly disappointed. The skirts look nice, just far too big. Will not buy again.
I ordered the 3 ply hemp yarn. It was moldy and smelled moldy. I tried everything to get rid of the mold but it was so embedded. I wrote to the company and got some story about how the monsoons affect the yarn and they have a process for getting rid of the musty smell. The yarn was dark with mold and I was coughing trying to work with it. I ended up throwing it away. It's not ok to sell moldy products no matter what the story of the company. 38 dollars for two things of yarn that are now trash. Honestly from reading other reviews online I am not the first customer to get scammed by an inferior or damaged product from them. They are selling a story not actually selling quality products. There are reputable companies selling fair trade products that are not moldy and certified fair trade, support those businesses instead.
Very disappointing. I ordered the 3+2 ankle length skirts. None of them were the bright colors depicted on the website. The workmanship was very poor. The colors were disappointing. I received really 3 pastels, which I do not wear. The one skirt that I like is completely see through and had runs in the fabric. I will not order ever again.
I've been a subscriber for over a year. I love their yarns and skirts and I've been happy to support their mission. However....In January a 5 pack of skirts didn't arrive. I had to escalate it to PayPal to get a replacement because they kept fobbing me offThey have banned me from their Facebook groups for discussing that their black Friday "sale" wasn't really a sale, because they had increased prices the day before. More people had realised of this, but they don't like any negative feedback. I know somebody who has also gone through something similar and she had been ghosted by the company. They can't tell me which rules I have broken to be banned and they can't reinstate me either. My subscription is useless if I can't access the Facebook group, to be honest. Very disappointing considering they are supposed to "start at love". It looks like they have more than enough customers and can afford to lose a few. I'm cancelling my subscription with all the sadness of my heart, but I don't like being used.
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