Review Time
We engaged DataCaptive after being quoted $3,000 for a lead list. They agreed in writing to match a competitor at $2,500.
Unfortunately, the quality of the data was unacceptable.
A significant number of emails bounced immediately. Many contacts had already left their listed positions. This undermines the basic purpose of purchasing a verified B2B list.
We reached out to request remediation and replacement contacts but have not received a meaningful response.
If a company is selling professional contact data, accuracy and responsiveness are essential. At this price point, buyers should not have to manually clean large portions of the list.
We are requesting a refund or a properly validated replacement list. I will update this review if the issue is resolved.
DataCaptive was aware of the platform I am using so they ask for a report not possible on my platform to avoid honoring their guarantee...Regarding the SMTP report, Instantly does not provide a traditional SMTP server report but offers detailed campaign analytics including bounce tracking, delivery status, and engagement metrics. If you want, I can help you access or generate detailed deliverability insights related to your campaign.
Here's a summary of your "NP Campaign" email activity:
Unique Emails and Bounces
Total unique leads contacted: 1,927
Total bounced emails: 459
Currently, no emails have been recorded as opened in the campaign steps.
I consider this abysmal and recommend everyone stay away from DataCaptive.
Working with them has been incredibly easy, and their communication is outstanding. The data we receive is among the best in our industry, especially considering the many companies offering similar services. While all data has some variance, this is the highest quality I have encountered.
Three months ago, I reached out to the company for leads, and I received assistance from a representative. At that time, I was facing financial constraints and couldn't afford the services. Understanding my situation, he worked with his team to provide me with flexible payment options. He took the time to address all my questions in detail. Today, after three months, I finally signed the contract. I'm grateful for the support I received.
I reached out to the service three months ago for leads. A representative was very supportive during this time. When I faced financial constraints, he negotiated flexible payment options and answered all my questions in detail. I signed the contract today after three months of assistance. I'm grateful for his help.
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