postscanmail.com

4.6
4.6 Based on 400 reviews

PostScan Mail is a virtual mail solution that turns your postal mail into a digitized copy that you can view and manage online. Forward, store, or recycle mail items. Store your mail at our secure facility and only receive what matters. Running a business...

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Average Rating

4.6

/
5

400 Reviews

5 Star
86%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
7%

All Reviews

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Review Time

Logan Rose
PostScanMail is one of those rare service providers that truly exceeds expectations. Their customer

PostScanMail is one of those rare service providers that truly exceeds expectations. Their customer service team is stellar, and they always make me feel like I genuinely matter, not just another account number. Their app is also the best I’ve used, clean, intuitive, and reliable for easy viewing of scanned mail, forwarding parcels, and shredding. I tried several alternatives and was repeatedly disappointed. I’ve now been with PostScanMail for many years, starting as a solo entrepreneur and growing over time. I’m so glad I’ve had them with me every step of the way.

5
Date of experience: Feb 25, 2026
Christopher Olmanson
Customer support team is fantastic. I had an issue where I needed to recover mail from an old mailbo

Customer support team is fantastic. I had an issue where I needed to recover mail from an old mailbox with important tax information and the team (Mike Adams in particular) went above and beyond in helping me locate the mail. He proactively reached out to multiple others on the team and kept me in the loop the whole time. I really appreciate the support!

5
Date of experience: Feb 24, 2026
On The Go Grocery Vending LLC
My agent was able to help with my…reopening mailbox

My agent was able to help with reopening my mailbox and transfer a location closer to my location to be able to pick up mail and made the change feel effortless

5
Date of experience: Feb 24, 2026
Logan Rose
Exceptional service and reliability for years

PostScanMail is one of those rare service providers that truly exceeds expectations. Their customer service team is stellar, and they always make me feel like I genuinely matter, not just another account number. Their app is also the best I’ve used, clean, intuitive, and reliable for easy viewing of scanned mail, forwarding parcels, and shredding. I tried several alternatives and was repeatedly disappointed. I’ve now been with PostScanMail for many years, starting as a solo entrepreneur and growing over time. I’m so glad I’ve had them with me every step of the way.

5
Date of experience: Feb 23, 2026
DKAGNI
I like this option for mail

I like this option for mail. Service is great. Hoping they would simplify the validation/forms, etc.

5
Date of experience: Feb 23, 2026
Maria Camo
so bad

I called you today to set up the service, and everything was explained to me over the phone. I was told that you accept packages of any size, which made me happy, so I prepared everything, paid for a full year in advance, and activated my subscription. Right after that, I went to a notary, got my Form 1583 notarized, attached my documents, and sent everything to you. Twenty minutes later, I still hadn’t received any response, so I called you again. No one answered. Then I messaged you several times and even left a voicemail. I couldn’t reach anyone, so I started using the service I already paid for. I sent a large amount of merchandise that is supposed to arrive in the next few days to this mailbox. And then, at the end of the day, a woman finally calls me and tells me that my documents will be “under review for 3 days.” Seriously? Now I’m supposed to sit outside your office all weekend and basically provide the mail‑receiving service myself, while you already took my money and didn’t deliver the service? I hate PostScanMail — this is the worst experience ever.

1
Date of experience: Feb 20, 2026
Paul Sabatine
Very prompt and thorough service

Very prompt and thorough service, attentive to detail - resolved the problem and saved me money along the way.

5
Date of experience: Feb 20, 2026
Karen Vejar Ibarra
The process was very easy and quick :)

5
Date of experience: Feb 19, 2026
Christopher Olmanson
Customer support team is fantastic

Customer support team is fantastic. I had an issue where I needed to recover mail from an old mailbox with important tax information and the team (Mike Adams in particular) went above and beyond in helping me locate the mail. He proactively reached out to multiple others on the team and kept me in the loop the whole time. I really appreciate the support!

5
Date of experience: Feb 19, 2026
Kym Weil
Great administrative support

I have had a handful of questions and they've all been resolved in a timely manner. Step by step instructions and clear guidance.

5
Date of experience: Feb 19, 2026

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Business Details

  • PostScan Mail is a virtual mail solution that turns your postal mail into a digitized copy that you can view and manage online. Forward, store, or recycle mail items. Store your mail at our secure facility and only receive what matters. Running a business? Try our mailroom automation service at a low monthly price.

  • email support@postscanmail.com
  • call 18006245866
  • language https://www.postscanmail.com

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