Review Time
I was reached out to by a debt collection service regarding an outstanding balance I had with my gym. The representative took the time to understand my situation and was incredibly helpful throughout the process. She arranged a manageable payment plan that allowed me to pay off the balance in installments. Overall, it was a positive experience, and I’m thankful to have the debt resolved.
I want to share my experience so that others might steer clear of similar issues. My time at this gym was extremely disappointing. Our account was suspended in December, and despite reaching out via email and notifying the front desk, it wasn't until April that the matter was finally addressed. In April, we received notice that our case had been handed over to a debt collection agency, demanding nearly £800. We requested a review of our case, but our attempts were ignored. It was only after posting multiple reviews that we finally heard from the Head Office. They failed to clarify why we were not informed before being sent to collections, despite claiming this is their standard procedure. During a video call, we felt pressured to the brink of tears as they insisted we pay up to avoid further action. The front desk falsely claimed they had reached out to us via email, but they could never provide evidence—because those emails were never sent. Of the £800 they demanded, we ended up paying about £100 just to be left in peace. Fortunately, many of our friends have already chosen to leave this gym. We will not be returning, and we certainly cannot recommend it. Our experience was utterly unjust.
I had an outstanding balance that I was struggling to resolve, and this agency made the entire process significantly easier. From the very first interaction, the team was courteous, understanding, and never made me feel judged. They explained everything clearly, collaborated with me to find a feasible solution, and kept me informed throughout. Thanks to their assistance, I was able to sort everything out smoothly and with much less stress than anticipated. I truly appreciate their professionalism and the respectful way they managed my situation. Highly recommended.
I had an outstanding balance with a gym that was causing me a lot of stress, and the agency helped me resolve it smoothly. The representative was particularly understanding, professional, and supportive throughout the process. She took the time to listen to my situation, kept me updated, and helped bring the matter to a fair and positive conclusion. I’m truly thankful for how I was treated, not just as a case, but as a person. Thank you!
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