decoratingsuppliesdirect.co.uk

5
5 Based on 12 reviews

Our family business has been selling decorating materials for over 170 years, through five generations and counting. The business has evolved, expanded, contracted and expanded again over all those years, but the basic idea remains constant from our foref...

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Average Rating

5

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5

12 Reviews

5 Star
100%
4 Star
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3 Star
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2 Star
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1 Star
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All Reviews

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Bram Fisher
A Long-Standing Relationship with a Family Business

I have a long-standing relationship with this family-run business that has lasted 25 years. Recently, I needed just one roll of replacement wallpaper and searched everywhere before remembering this company. The service remains unchanged, with staff who are incredibly helpful, courteous, and efficient. Being able to purchase a single roll for just a small amount reflects their outstanding service. It was refreshing and nostalgic to return and see that they continue to offer such excellent service. I highly recommend this company.

5
Date of experience: Dec 27, 2025
Isabel S.
A Lasting Connection with a Family Business

I have maintained a long-term relationship with this family-owned establishment for 25 years. Recently, I needed a single roll of replacement wallpaper and searched extensively before recalling this company. Their service remains consistent, with staff who are remarkably helpful, polite, and efficient. The ability to purchase just one roll for a minimal cost exemplifies their exceptional service. It was both refreshing and nostalgic to visit again and find that they still provide such wonderful assistance. I highly recommend this business.

5
Date of experience: Dec 10, 2025
jelleverheggen
Outstanding Service Experience

The ordering process was straightforward. I received a shipping confirmation email within an hour, which was impressive. With free delivery, my items arrived the very next day, well-packaged. The service was amazing, and I even received a small gift of sweets (hopefully intentional!). I highly recommend them for their excellent service, pricing, and speedy delivery.

5
Date of experience: Nov 26, 2025
Nigel Scott
Genuine Customer Support!

It's great to talk to real people, and the customer service was fantastic! I reserve 5 stars for companies that have a phone number, answer calls, and provide someone to speak with. The pre-purchase advice was excellent, and the delivery was quick with easy returns—what’s not to love? I will definitely recommend them and purchase again. Keep up the great work!

5
Date of experience: Apr 15, 2025
Sherry
Efficient and Quick Ordering

The order process was quick and efficient. My items arrived promptly and were well-packaged, making it a pleasure to deal with them.

5
Date of experience: Mar 08, 2025
Allen Scott
Delivery Issues Resolved

I placed an order over two weeks ago, and their website stated deliveries within 1-2 days. I discovered not all items are stocked but drop-shipped, which is understandable. Initially, I left a 1-star review, but I must commend the representative who kept me updated and followed up with suppliers. Thanks to her efforts, I am hopeful for a swift delivery. Customer service is crucial, and she deserves 5 stars!

5
Date of experience: Jan 08, 2025
Sylvie
Online Shopping Made Easy

I typically dislike buying online! Selecting wallpaper can be challenging, especially at a reasonable price, and I found one that had to be sourced from abroad. After calling and speaking to a representative, I received assurance on the delivery date, free shipping for orders over a certain amount, and a solid return policy, so I placed my order over the phone. The wallpaper arrived ahead of schedule and was easy to hang. I would certainly buy from this company again, and my decorator has asked for their details.

5
Date of experience: Nov 01, 2024
Consistently Great Service

I have placed two orders and received both the next day. Their prices are very competitive, and their service is exceptional. I have bookmarked this platform for future purchases.

5
Date of experience: Jun 19, 2024
Exceptional Service!

The service was absolutely fantastic. I ordered 22 rolls of wallpaper on a Friday, and they arrived the following Wednesday, all at a much lower price than other places I checked. I will definitely use them again and will recommend them. Thank you!

5
Date of experience: May 24, 2024
Satisfied with the Service

The items ordered were more affordable than those from other sellers. They arrived well-packaged and quickly. While they also sell on another platform, it was cheaper for us to buy directly from their website.

5
Date of experience: Feb 01, 2024

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Business Details

  • Our family business has been selling decorating materials for over 170 years, through five generations and counting. The business has evolved, expanded, contracted and expanded again over all those years, but the basic idea remains constant from our forefathers' time: offer our customers good quality products at a competitive price, and back them up with excellent customer service. Need help deciding what paint or wallpaper to buy, or just looking for some advice? Our dedicated team are on hand to help with any queries Monday to Friday, 8am to 5pm. We offer 2-3 working day delivery on every order for just £3.99 or FREE above £50.00. Order before 3pm for same day dispatch!
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  • email theteam@decoratingsuppliesdirect.co.uk
  • call 01902872240
  • language https://decoratingsuppliesdirect.co.uk

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