Review Time
My experience with the service was extremely positive and professional. The staff was knowledgeable, took the time to address my questions, and made the entire process feel simple and comfortable. I felt well looked after from beginning to end.
I have been a patient of Defy Medical for 3 years +-. Dr. Caulkins is an amazing doc! Every employee has always been friendly. I have experienced the ugly side of Defy after having multiple delivery problems. I pay quite a bit extra to have my medications delivered next day due to the extreme heat where I live. I had a next day FedEx delivery leave my package in the mailbox, vials were so hot I couldn't handle them. It took over a week and hours of phone calls to replace, so now I require a signiture. My next order UPS attempted delivery 3/4 of a mile from my house, I contacted the pharmacy & Defy, a new prescription was sent, FedEx attempted the delivery at a small outbuilding, my house was in plain site. That was over 8 days ago. I have emails from Defy saying to solve this myself(paraphrased), they can't do anything due to federal laws, they don't send prescriptions to local pharmacies. I do not have a relationship ship with their pharmacy & the pharmacy is not going to refund the money I payed to Defy. The federal law they claimed allows them to write another prescription as I never received the medications. Defy does send prescriptions to local pharmacies, they have a billable electronic form.This is the treatment they give to 3 year + patients/ customers.I believe Defy Medical is a victim of its own success. Beware it's all good till you need help.10-27-2025Defy managed to send an incomplete prescription to a local pharmacy. I will need to drive 2 hours to pick it up. Then another 2 hours when they send the complete prescription. It seems to me they are intentionally punishing their patient.
I just feel a little more confident in my outcome and am so hopeful of my bettering soon. Everything was covered well and I suddenly feel hopeful. That’s so important when one is struggling. I feel like she heard me and said let’s go. That’s what those of us deep in meno need. Very appreciative of the knowledge and the plan set forth. Super excellent outcome.
He was very through understood my needs and offered practical solutions. I do think he could have been a tiny bit more thorough to talk me through the prescriptions (how to inject, sighs to watch out for etc) but overall very pleased
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