scrivens.com

4.9
4.9 Based on 81 reviews

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Average Rating

4.9

/
5

81 Reviews

5 Star
96%
4 Star
1%
3 Star
0%
2 Star
1%
1 Star
1%

All Reviews

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Review Time

Marie Dean
I have been using Scrivens opticians for over thirty years. I continue to return because their servi

I have been using Scrivens opticians for over thirty years. I continue to return because their service has always been professional and personal. They provide a thorough eye test, and examination of the health of the eyes. When my daughter was an anxious child and began to need glasses I took her to Scrivens. Their patience and positivity was a great help.

5
Date of experience: Feb 23, 2026
Zita Coles
Helpful friendly staff at scrivens market deeping...nothing is too much trouble...great choice of fr

Helpful friendly staff at scrivens market deeping...nothing is too much trouble...great choice of frames...excellent all round service from everyone who works there...5 star....well done would highly reccomend.....

5
Date of experience: Feb 17, 2026
Stephen Bradshaw
Westbourne branch provides excellent service with good humour and competitive prices. Mark always go

Westbourne branch provides excellent service with good humour and competitive prices. Mark always goes the extra mile adjusting and explaining patiently, whilst Linda has sorted out all our visual problems for the last four years.
Highly recommend

5
Date of experience: Feb 06, 2026
David Radisic
After many years of using a well known high street opticians we decided to visit Bury st Edmunds Scr

After many years of using a well known high street opticians we decided to visit Bury st Edmunds Scrivens and I am so happy that we did as the people are great and they seem to enjoy working there and kept me informed along the way of everything that was happening, taking good care of me and, very importantly, not upselling to higher grade lenses or designer frames, which I usually spend a small fortune on.

I would highly recommend Scrivens as they treated me like their only customer and made me feel so welcome.

5
Date of experience: Jan 27, 2026
Ace Sanders
Outstanding accessibility and supportive staff

As a wheelchair user, I found the accessibility to be excellent, and the team was incredibly helpful in ensuring a comfortable experience. Everyone was friendly and knowledgeable, creating a serene and relaxing atmosphere.

5
Date of experience: Dec 09, 2025
Claribel H.
Thrilled with my new glasses

I'm thrilled with my new glasses. They are comfortable and stylish. The representative was fantastic, being incredibly helpful and patient throughout the entire process.

5
Date of experience: Dec 09, 2025
Floriszz
Excited to receive my new glasses

I'm excited to receive my new glasses; the last pair was great, and I hope these will be just as good for the next two years.

5
Date of experience: Dec 06, 2025
Primrose H.
Amazing experience at the optician

I had an amazing experience at this optician. The staff were exceptionally friendly and welcoming, going above and beyond to assist. Everything was explained thoroughly, making me feel completely comfortable during my visit. It's refreshing to receive such genuine care and professionalism — I highly recommend this place for quality eye or hearing care.

5
Date of experience: Dec 06, 2025
Orlando Clark
Extremely disappointed with the lens plan

I am extremely disappointed with the service I've received. After being a customer of a previous optician for 35 years, I am now being pursued for payments I do not owe. I maintained a lens payment plan for nearly a year, but after canceling, I was told I owed money, which I paid. Now I'm receiving threatening letters claiming I owe more, which I absolutely do not. If you have a choice, please avoid this company unless you want to be treated unfairly. This is only my second negative review ever, but I feel it is necessary.

1
Date of experience: Dec 06, 2025
Jay Smith
Wonderful staff at the location

The staff at this location are wonderful, being both helpful and friendly. They take the time needed during appointments, making you feel valued rather than just a number. I can't praise them enough and highly recommend them.

5
Date of experience: Dec 06, 2025

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