dermavenue.com

4.1
4.1 Based on 203 reviews

We sell online high quality, top of the line skincare and make up with physician grade ingredients. Brands such as Obagi, Neocutis, SkinMedica, iS Clinical and many more. We offer these skincare products online at a discounted rate....

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Average Rating

4.1

/
5

203 Reviews

5 Star
70%
4 Star
6%
3 Star
4%
2 Star
4%
1 Star
16%

All Reviews

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Review Time

Duane Kelly
Beware of buying on subscription!

Beware of buying anything on this website on subscription - they lock you in and deliberately deceive you by hiding vital information in the small print. 1. They will never remind you or inform you about your upcoming subscription orders (despite sending daily spam emails)2. Once the money is taken of your account (even if you email minutes after receiving the order number confirmation) they will tell you that it's already been shipped and there's nothing they can do about it. Ironically, their shipping takes absolute ages - I waited 2 weeks for my last order. 3. You will not be able to cancel your subscription without paying a cancellation fee (I've just been told that I need to pay close to $50 to cancel my subscriptions). I've decided to swallow hard and pay the $50 just so I never have to deal with these scammers again.

1
Date of experience: Sep 02, 2025
Elizabeth Ferrand
*SCAM ALERT* *SCAM ALERT* * SCAM ALERT* I placed my order 3 weeks ago and I…

I placed my order 3 weeks ago and I still haven’t received it!!! This company is a SCAM

1
Date of experience: May 31, 2025
Anne Woodworth
Good experience

I’ve had no issues ordering Neocutis products from Dermavenue. They are listed as a legitimate seller on the Neocutis website.

5
Date of experience: May 20, 2025
Regina Toepfer
Extremely fast shipping, perfect packaging

Shipped the same day I placed my order. Arrived 2 days later perfected condition, authentic product. I was a little worried after reading some reviews, but I will definitely order from again

5
Date of experience: May 15, 2025
Melody Henderson
I was sent 2 incorrect items

I was sent 2 incorrect items, and they refused to exchange them. I will never buy from them again.

1
Date of experience: May 13, 2025
Staci D
Fake

Super sketchy. I used them for years and was happy. All of a sudden, I received the same product. I’ve been using for years in a totally different packaging. I did my research to see if Jan Marini changed the packaging and they haven’t. You can’t get a refund with this company, only store credit, but there’s no point in getting store credit if it’s fake. And suddenly there’s no way to contact them anymore. They used to have a phone number you could call. I talked to somebody before who definitely sounded like they were out of California. I feel like I’m dealing with a completely different company all of a sudden. It’s so strange.

1
Date of experience: Mar 17, 2025
Michael Quintile
They're based out of China

They're based out of China, don't bother. Your mailout is sent from whatever distributer. Good luck with your refund

1
Date of experience: Mar 05, 2025
Lisa Duerr
Buyer Beware! Their return/replace policy is a nightmare!t never worked upon arrival even after…

It never worked upon arrival even after charging.

1
Date of experience: Feb 19, 2025
Martha
Buyer beware!!!!

I ordered product and on January 8 got an email saying it has shipped. When I check tracking it shows a label was created January 8 but no other updates. I tried emailing twice and got no response. Also tried calling and got a "no one is available" message.

1
Date of experience: Jan 12, 2025
Azhawki Cherokee
RISKY BUSINESS

RISKY BUSINESSOrdered Skin Medica TNS advanced+ serum, buy 2, get 1 free for $600.00.This stuff isn't cheap so I tested the dispensers upon receipt. 2 of 3 did not dispense anything from the lotion side until 6-8 pumps later. Only the clear serum came out thus wasting 6-8 pumps of the clear serum. The white top does not sit straight on the bottle. Possibly the contributing factor? While I may have paid less, I ended up with less product.They refund you only if product is in original package. Well, obviously I had to open it to know it wasn't working.The shipping was fast and the order was accurate.

2
Date of experience: Jan 10, 2025

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