Review Time
Hi, We bought your deal through Appsumo. Now when we try to login we get forwarded to erp.ai and our login does not get recognized anymore. Did you close shop?Support from Deskera came back and explained how to login. We will now start to use the product. Thank you for the quick support.
Managing several online stores is not easy, if you’ve ever tried ecommerce you know what I’m talking about. It became much simpler after implementing Deskera. Before that, I struggled managing manual updates, mismatched stock levels, and constant overselling. Stock updates now sync automatically across all platforms, which means fewer errors and zero panic even in high-volume days. For operations like ours, the capabilities and cost structure are quite appropriate.
Finding the right software for our family distribution business took some trial and error. Last year, we settled on Deskera after trying several options that were either too complex or didn't have enough features. The interface is straightforward, which was important since not everyone on our team is tech-savvy. Having contacts, sales documents, and invoicing connected directly to accounting, has reduced a lot of the manual work we used to deal with. Started with just the basic modules and added HR and payroll as we went along. The integration between them has been mostly smooth. There have been some minor bugs with reporting, but nothing that prevented us from getting work done. Support usually responds within a day or two when we have questions. If you need something more robust than basic accounting but don't want the complexity of enterprise software, it's worth looking into. Our accountant has commented that our records are much more organized since we made the switch.
Since the beginning of the business, we used Excel sheets to manage finances, stock, etc. Now, our purchase orders, inventory, and accounting sync automatically, saving us a ton of time. I particularly value how the main analytics screen provides immediate business intelligence without needing to generate individual reports. The manual work was becoming overwhelming, the efficiency gains have allowed me to dedicate more attention to expanding our customer base.
There is absolutely no support. I have emailed numerous times asking the same questions but am yet to receive a response or even acknowledgement.I also find that there are many basic features missing (or so well hidden I can't find them). Oh yes, you can't actually search the FAQ/Help documents!Click the 'help button' inside the app and you are asked: Have you joined the community? Don't waste your time - the 'community' is a ghost town.
I'm in complete despair. Need to file my tax return but it is impossible to get any sense out of the reports. Even simple ones like profit and loss statement do not add up. I have also had to spend an entire week manually correcting the exchange rates of every single entry in the past year as they were not updated automatically. The invoices still show different amounts even after changing the exchange rate on them. Massive amounts accounted for as 'rounding difference' - turns out these are VAT reverse charges that the software has booked into this account. I am so upset and urgently need to figure this out but past issues have not been resolved in months, so am not very hopeful that any support will be extended to me.
They do not have the basic features of copy pasting multiple email id's. Its missing common sense. For the small software issues they say that they will report to their dev teams and nothing happens from there... not a trustworthy software. Have escalated to a board member and ceo, they don't even respond. Pathetic service!!
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