Review Time
I tried to pay for my flight reservation through the website, but it was impossible to complete the transaction. The payment page was not functioning and did not allow me to finalize the purchase despite several attempts.
I contacted customer service via WhatsApp. The representative informed me that he could not fix the website issue and could not help me complete the payment. When I asked to cancel the reservation, he said he was unable to do that as well.
Instead of resolving the issue, he offered to create a new reservation at a higher price. I declined, and he abruptly closed the conversation. His attitude was dismissive and unprofessional.
I tried to pay for my flight reservation through the website, but it was impossible to complete the transaction. The payment page was not functioning and did not allow me to finalize the purchase despite several attempts.I contacted customer service via WhatsApp. The representative informed me that he could not fix the website issue and could not help me complete the payment. When I asked to cancel the reservation, he said he was unable to do that as well.Instead of resolving the issue, he offered to create a new reservation at a higher price. I declined, and he abruptly closed the conversation. His attitude was dismissive and unprofessional.
Customer support is nonexistent.I'm trying to process my refund, and there are some issues, so they send a request again and again asking to provide my bank details.I submitted them multiple times, but nothing, so I had to call, as there is no other option to contact them.I got into a loop with a bot, but finally had a real person on the line.The support specialist was nice, and hopefully the issue will be solved, but guess what...They charged me 4USD for the call, even though I'm calling a local Argentinian number from Argentina and have minutes in my plan.We are not in the 2000s; the support should be free
I just found out that this company has a complete disregard for the people who naively try to book their vacation plans through them. We had a family trip to celebrate our beloved Grandma's 96 year old birthday in Punta Cana on December 24, 2025 that these crooks blatantly canceled with no explanation whatsoever. On top of that, we're are losing around 3K we had already prepaid for aquatic activities we were going to perform there. We're extremely disappointed and frustrated 😠 😡 I strongly recommend never booking anything though these bunch of criminals. If we all unite against these types of fraudsters, we can protect ourselves from being abusively ripped off.
Bot unable to answer a question correctly OR connect me to a customer service agent. Called the customer support telephone, but was answered by a recording referring me back to the Bot.In other words, no way to reach customer service. Horrible experience, would not use despegar.com again.
They changed my flight without my consent to depart from a different city, now I can’t add luggage, and it’s impossible to reach a human for help. Calls go unanswered, WhatsApp is just a useless bot, and emails get ignored. Terrible service, avoid this company and book directly with the airline instead or a different third party company.
We made a hotel reservation, Next day they cancelled it. When contacted them to refund the money, they said that it will take 30 to 60 days to get the money back even though they cancelled our reservation. DO NOT USE this company for your bookings. They are a FRAUD!
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