Name: dext.com
Telephone: +4402036995005
Rating: 4.6

Natalie Jones Guest

Excellent response.

Excellent response.Contacted support on behalf of a colleague who had lost their phone and could not log in. Support responded almost immediately, contacted my colleague and sorted her issue.Quick, easy, professional service.

Date of experience: Jan 16, 2026

Donna Giese Guest

1 month ago

Predatory, what customer service?

Predatory, unhelpful "customer service". As a professional bookkeeper, I signed up for a monthly subscription for Dext, knowing that I had to work hard at getting enough client subscriptions to justify the cost (don't let me get started on that one). It just became too expensive. I transferred my clients back to pay for their own subscriptions and tried to cancel mine. It took 3 tries, 3 months, and then I was told my annual ??? subscription didn't end until February so you have to keep paying? WTF? The customer service was between no help and snotty or aggressive. I have loved Dext for years, it works well, but the customer service is screwed. While it works you are good to go, reliable, stable, but when you need help, you are SCREWED. Will I ever go back to Dext? No freaking way.

Date of experience: Jan 15, 2026

Mitchell Guest

1 month ago

What could have been a stressful…

What could have been a stressful situation was made into a very straightforward process by the support team. They were quick to respond to my initial contact and got the issue sorted very quickly.

Date of experience: Jan 13, 2026

Pascal Whyte Guest

2 months ago

Sara from DEXT was really helpful and…

Sara from DEXT was really helpful and we are very grateful for her help

Date of experience: Jan 06, 2026

Nathan Guest

2 months ago

cannot get hold of my account manager

cannot get hold of my account manager. Been trying for months.

Date of experience: Jan 01, 2026

John Essigman Guest

2 months ago

Some features do not work correctly

Backups do not work correctly. Connecting to web portals such as Microsoft and AT&T does not work. I am certain that there are fixes for these issues but there is no support phone number or email to get assistance.