Review Time
Not only does this company not care about consumer satisfaction or warranty agreements, they knowingly threaten, and expose their customers private information when they try to report faulty components in their products. And No, I will not be providing my order ID/number because I know if I do, they will probably personally attack me and try to intimidate me as they’ve done to other customers. Please stay away from this company!
No support when coffee machine arrived broken. Steam pipe broken off and water leaks everywhere. It does not function at all. Only suggestion is to use the WeChat app (I tried however could not get account started). No acknowledgement that the machine did not work. No offer of assistance. Just said that I could pay to send the broken machine back at my expense. Not worth the cost on a $700 machine.
I find this misleading as the item was listed as being in stock in the website for UK users at the time of purchase. But this is actually a international shipment. It took 7 days to get the tracking code, and the tracking code took 3 weeks to be 'trackable' in the UK.
It worth 3 stars because you get what you paid in terms of the quality of the product.
I orderd a df54. I finally got the AWB for tracking (DHL courrier), 10 days after ordering. I hope it will arrive soon. I also got an answer for the email a sent, saying the pack is on its way.My email is horea_mihai*hotmail.com But I allready got a reply from ops*df64coffee.comI placed * instead of @ as I am not allowed to use it in reviews
I find this misleading as the item was listed as being in stock in the website for UK users at the time of purchase. But this is actually a international shipment. It took 7 days to get the tracking code, and the tracking code took 3 weeks to be 'trackable' in the UK. It worth 3 stars because you get what you paid in terms of the quality of the product.
I had a great experience with this store. I purchased a Burr coffee grinder, and the order was processed and delivered very quickly.The product arrived in perfect condition, exactly as described. I really appreciate the professionalism, fast shipping, and good communication.Thank you for the excellent service — highly recommended!
I ordered a DF64V V2 grinder with an initially stated delivery timeframe of mid to late December.After the purchase, I was informed that delivery would be delayed until February 2026. When I requested a cancellation due to this substantial change, the seller refused a refund unless I accepted significant deductions (5% fee plus USD 80 shipping), despite the fact that nothing had been shipped.Repeated references were made to a “no refund” policy, even though the delivery terms were changed unilaterally and significantly after purchase. The issue was only resolved after escalating the matter through my credit card provider, who issued a full refund.From my experience, EU customers should be very cautious. The handling of pre-orders, delivery delays, and refund requests lacks transparency and does not appear customer-friendly.
Today I received DF54 (ordered on January 6). The box is a little wrinkled, but everything seems to be fine. Even the needle is calibrated to Zero. The wire is quite long, which is convenient. Everything is OK with static, even without humidification. If you have 54mm, it is advisable to purchase a cup separately, it will hold well in its native holder with an elastic band.
Review edited on 31/12/2025After some initial scepticism and having first posted an unfavourable review, I believe it is only fair to retract my original comments and amend this review in favour of the company.While the initial communication was not ideal, once proper dialogue was established and I had clearly explained my frustration, the company was willing to work constructively towards a resolution. I amended my order, which was then dispatched promptly and delivered within the stated timeframe.I purchased a DF64 Gen 2, and it is an excellent grinder that performs flawlessly. I am very pleased with the product.The only reason for a three-star rating is the difficulty experienced during the early stages of communication. My recommendation to future customers would be to communicate frequently and be firm regarding your country’s consumer rules and regulations. The company appears to be relatively new, and I expect their processes and communication will continue to improve as they gain more experience in the e-commerce space.
placed an order (#22528) for a DF64V V2 ($499). Over a week later, they emailed me saying it was out of stock until February 2026 (3 months later!).When I asked to cancel and get a refund, they actually replied: "I am so sorry there will be no cancellation / refund."They tried to hold my money hostage and force me to swap for a different, cheaper grinder (CF64V) that I didn't want. They claimed they couldn't refund me because of "credit card fees," which is a lie and a violation of merchant rules.They are based overseas and think they can ignore US consumer laws. Save yourself the headache and buy from a reputable local distributor instead.
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World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
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