Name: dhl.de
Telephone: 000000000
Rating: 1.2

Fredrik Guest

It's fascinating that you can have a business like this without allowing customers to contact them v

It's fascinating that you can have a business like this without allowing customers to contact them via email to find out where their packages are.

Date of experience: Feb 28, 2026

_k_ Guest

5 days ago

DHL EBERSBERG. The courrier in Ebersberg is so unprofessional. He has done this twice. Using the ca

DHL EBERSBERG.

The courrier in Ebersberg is so unprofessional. He has done this twice. Using the call bell too long, calling three times. I was on a night shift and was sleeping and woke up because of that. Now i am in the bathroom and done this again. How can someone work like this? Simply rude and unprofessional.

Date of experience: Feb 25, 2026

C.Y.P Guest

3 weeks ago

Honestly, worst customer service ever. I wrote them 2 emails a day, 6 days in a row. Got an answer t

Honestly, worst customer service ever. I wrote them 2 emails a day, 6 days in a row. Got an answer to 2, the ones that I translated to German, while gmails literally have an auto-translation.. I don't think it's much of a trouble to answer when I write in English. I'm writing this on day 6 of waiting for a reasonable answer from them, since the answers I got on my emails don't give me any information at all.

Date of experience: Feb 06, 2026

Vincent Guest

2 months ago

Never delivered my packages

They have never delivered my packages, not even once! Always end up at a pickup station or, even worse.

Date of experience: Dec 05, 2025

Doug Reed Guest

2 months ago

They returned my package

My package was returned, and when I called, I received four different explanations each time. It seems I will never see my items again. My advice is to avoid this service.

Date of experience: Dec 05, 2025

Emily Sanders Guest

2 months ago

Overrated - stuck in the past

They aren't even worth a zero star rating.

Date of experience: Dec 05, 2025

DC Guest

2 months ago

Embarrassing experience

The chatbot only speaks German, making it impossible to talk to an operator; online tracking offers poor, if not useless, information; updates on delivery are impossible to obtain, even when it states 'delivered.' It's a classic case of: 'We’ve always done it this way, and customers have no choice. We don't care about service; they will pay regardless of the quality we provide.'

Date of experience: Dec 05, 2025

Helene Rogers Guest

2 months ago

Frustrating Delivery Experience

I placed an order on Friday, expecting it to arrive within 1-2 business days, or a maximum of 3. By Saturday, it was already in transit, but since Monday, my parcel has been stuck at a warehouse just 20 minutes away. Now it's Thursday and I still haven't received it. This service should be handed over to someone who cares about fulfilling orders, and the delivery timeframe should be removed since it clearly isn't reliable.