Review Time
I actually now have 3 pairs of boots from DIA studios. Every time I wear them, I get compliments - especially the dark sparkly "Britney Boots"!I really love Western boots, they are my absolute jam so when I found this brand with their unique boots it seemed too good to be true. I really felt the downside would be they pinched or needed serious breaking in... Nope. The only boots I've ever had that never needed breaking in. And it's 100% the brand because each of my 3 pairs are different styles and they're all like it. I even spent 4 days in London and only took my sparkly boots and was absolutely fine with all the walking and standing.I ordered some plain black ones months ago and they sent me the wrong size. I contacted them and they immediately issued a return postage label and then sent a refund when they received them back. So customer service wise as well, they're brilliant.Cannot recommend enough.
ordered their boots and the soles completely fell apart within just 3 months of wearing. also the faux leather was already damaged after a few times of wearing. super sad because they are very pretty. i got in contact with their costumer service and they gave me a 10 procent refund and told me that they are not accountable for the damage, which i found very disappointing. i would invest in better quality cowboy boots if you have the opportunity because the boots don't last.
I think the boots look great and they’re really comfortable however the quality is not good enough for the price. They also market them as “to be passed down”, implying they should last, but after one single wear (for two hours to my neighbour’s garden) the boots were all scuffed and wearing away on the front. The faux leather seems to just peel off so easily. I told the company and they gave me a 10% refund but said they couldn’t be responsible, I would have at least appreciated them acknowledging the quality as they really need to improve it for £80 boots.
Metallic cowboy boots cracked after 1 week, now 4 weeks on and the coating is completely peeling away. Tried to ask customer service if they consider this normal, to be told it is wear and tear and essentially my fault. An actual shambles. They won't last long if they blame their consumer for poor quality.**** Edited to address Dia Studios reponse***Below is their reponse verbatim, from two different emails. At no point do they advise that I am not supported by their customer service because I purchased via Asos, in fact It's the first detail I gave them. A big shame that the designs are so lovely but don't be fooled by the poor quality or product matched with terrible customer service. I regret this purchase as they look so tatty already.Working in technical for a brand myself, I find it insulting and unprofessional that the consumer is being blamed for coating peeling after 1 week (2 wears!). This product is not fit for purpose and is an insult to all hard work that goes into fashion product testing and wearer trials in other brands. The following emails are all I received, no name, no sign off, no thanks for your your email. Super unprofessional. "Sorry to hear about this but unfortunately we cannot be held responsible for chips and scuffs upon wear But we do recommend avoiding knocking them against rough or solid surfaces as this will cause damage to the boot""Sorry to hear your disappointment. But we cannot be responsible for damage made upon wear"
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