Review Time
I LOVE these boots, Dia studios are the first boots I have ever had fit me and I feel comfortable in them. I have very small feet but wide legs and the plus size options are so varied but incredibly the custom calf options are also amazing and made with great care and such a reasonable price. I am buying a new pair a month at the moment and I don't show signs of slowing down!
Ordered boots in a custom calf width. First the good things - the quality of the boots was very good, the leather was soft and comfortable, colour and stitching were all faultless.However, my supposedly custom-sized boots were flapping about on my legs massively - far too much room between boots and leg, definitely not as shown on site pics of same boots.Requested refund because I found boots too big on leg. Was told to send back photo of my original measurement so they could check whether I had done it properly, as they had made boots to what I had given them. Seems no refunds for custom items allowed - even if they don't actually look anything like what you saw on the site.UPDATE: After further discussion and sharing photos of the fit, I was granted a refund but warned this was not usual practice. I was also sent two emails pleading with me to update this review.I have given an additional two stars because I was granted a refund eventually. However, I found the tone of the emails sent to me unsympathetic and patronising. Being told initially that I needed to confirm the measurement - and send a photo of what I had measured, when they give clear instructions for thisnon their site - implied this was my fault for getting it wrong. This did not make me feel like a trusted customer. And then I was asked twice to rewrite this review, which (given I won't buy from them again) seems misguided.Conclusion - boots are worth the money if you buy standard calf sizes. Make up your own mind whether you want to risk a custom order...
Products - fantastic, visual, quality and comfort. I have a few Dia Studio boots now because of the comfort level and support on the ankle. Only pair of boots I've unfortunately had an issue with is the Christina's, they looks perfect but unfortunately the sole is very thin and I've having to see if I can have it replaced. Anything I seem to step on you can feel. Customer service - 10/10 everyone is fantastic and extremely helpful including the tiktok live girls. They have all been very kind! Forever a returning customer
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