directhearing.com

4.5
4.5 Based on 768 reviews

Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing....

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Average Rating

4.5

/
5

768 Reviews

5 Star
82%
4 Star
5%
3 Star
3%
2 Star
3%
1 Star
7%

All Reviews

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Review Time

RICHARD HANEL
Had to send them back because they…

Had to send them back because they didn't program after repairs.

1
Date of experience: Oct 10, 2025
William Cook
They shipped the wrong product

They shipped the wrong product, made no effort to expedite the exchange for correct product. Overall, I found this company too difficult to do business with and eventually cancelled the order.They don't seem to be much interested in actual customer service after the sale.

1
Date of experience: Oct 09, 2025
Peter Leibowitz
Poor delivery

Poor delivery. Can’t track. You make us get a Shop app that asks for all kinds of personal info and is a pain. Because I never had any delivery info I went to Smazon and got the charger in 2 days instead of 3 weeks from you. I will never buy new heating aids from you again.

1
Date of experience: Oct 08, 2025
Bill
Awesome people and great service

Awesome people and great service! Been a customer for 3 years now and don't see leaving.

5
Date of experience: Oct 08, 2025
Brian Milgate
1200 miles from home.

I was 1200 miles from home when one of my hearing aid recievers went bad. Further, I am a musician and had a couple upcoming gigs. I was resigned to the idea of not having the aids during my performances, which is workable but admittedly a bit more challenging. I contacted Direct Hearing and they forwarded the replacements to my location by the next day!!! I was absolutely stunned with the incredible level of personal interest in helping me. The gigs went great! Thank you!!

5
Date of experience: Oct 07, 2025
Kathy Kruger
Great service for repair of hearing aides

My right hearing aide needed a new battery. DirectHearing sent me a label ($15.00, which was fine for shipping). I got a tracking number, but somehow my hearing aides got lost somehow. Not Direct Hearing's fault. Bobbie was great and tracked them down. I received them back promptly.

5
Date of experience: Oct 06, 2025
Louis Sylvester
Your service people are really caring…

Your service people are really caring and get the job done

5
Date of experience: Oct 06, 2025
Consumer
Excellent company

My first contact with the company, a salesperson who answered my first inquiry wasn’t satisfactory, but I tried again with Rachel and dealt then with several very competent and friendly specialists and am very satisfied with the final result.

5
Date of experience: Oct 03, 2025
Gregg Goodland
Wax guards are not really free.

Part of what sold me on this company is the promise of free wax guards and tips. I don't have huge needs for these and the first time I order some after two years and I am told I could only have one box of each. A couple of ounces weight and a $15 shipping charge. Any way you look at that, the wax guards and tips are not free. If only the charge was reasonable. I'll be buying them from Amazon for 1/3 the cost from now on. To make matters worse, they set up an appointment for me to me with one of their technicians later that day. I'm still waiting for his call three+ weeks later. In fairness, they were very helpful and efficient changing my address and phone #.

2
Date of experience: Oct 02, 2025
Kevin White
Great customer service!

5
Date of experience: Oct 02, 2025

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Business Details

  • Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.

  • email help@directhearing.com
  • call 8555054327
  • language https://directhearing.com

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