divanbedking.co.uk

1.3
1.3 Based on 14 reviews

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Average Rating

1.3

/
5

14 Reviews

5 Star
0%
4 Star
0%
3 Star
14%
2 Star
0%
1 Star
86%

All Reviews

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Chrissy Fry
Avoid this company the communication is shocking they won’t message you back only when they dispatch

Avoid this company the communication is shocking they won’t message you back only when they dispatch goods so if you want to cancel they will ignore it so you have to pay return charge their charging me £195 I have been trying to contact them and no reply it’s a really bad service, avoid this company if you can

1
Date of experience: Feb 01, 2026
Chrissy Fry
Avoid this company the communication is…

Avoid this company the communication is shocking they won’t message you back only when they dispatch goods so if you want to cancel they will ignore it so you have to pay return charge their charging me £195 I have been trying to contact them and no reply it’s a really bad service, avoid this company if you can

1
Date of experience: Feb 01, 2026
P Harrill
DID receive my refund

Just to say that when delivery date passed, I wrote to them twice and DID receive a cancellation reply AND A REFUND. They seem to have serious problems but are not total scammers.

3
Date of experience: Nov 30, 2025
Steve latham
Avoid this company

Avoid this company. Selling defective beds and if you can get in contact with them they will not honour any warranty.

1
Date of experience: Oct 26, 2025
Jasmin
Avoid Avoid Avoid!!!

Worst company I have ever had the displeasure of dealing with- charged me £98 to cancel and return an item- disgusting and disgraceful. Don't go near this company!

1
Date of experience: Oct 24, 2025
Chloe Baptiste
Avoid, avoid AVOID!

If I could give zero stars, I would. Our bed delivery was delayed, but we only discovered this after chasing them ourselves - no courtesy of communication from their side. We’ve now been told it’s out of stock until the end of October with delivery expected in November, yet they are still advertising it online with delivery dates between 26th September and 16th October. This is blatantly misleading. Customer service is appalling, and getting a straightforward answer is virtually impossible.

1
Date of experience: Sep 26, 2025
Nigel Barnes
Avoid

We were sent the wrong mattresses (paid for upgraded mattresses and received the basic ones). Assembled the bed and found that it didn’t match the website description. The company isn’t responding and now we are left with a bed that isn’t what we wanted and we can’t get a refund.I wish I’d looked them up properly before purchasing. The deal was too good to be true and it turned out to be, but it’s an expensive mistake now.

1
Date of experience: Jun 30, 2025
Howard Howard
When things are cheap it’s always too…

When things are cheap it’s always too good to be true- same here!Bed was cheap but looked really good until it was put together! Squeaks non stop all over the bed! Sent the company a video and they said it could be our floorboards!! Have you ever heard anything co comical in your life! Basically wormed their way out of any responsibility. I blame myself for buying cheap tack from a cheap company. Please do not make the same mistake!

1
Date of experience: Jun 16, 2025
JR75
purchase not delivered, total lack of customer service

made purchase over a month ago and was not delivered . Have to claim my money back with my bank now. There is no customer service for after sale customers and email communication is extremely poor and slow. Send many emails chasing up my order and delivery and no reply. Be Aware of this shop and their lack of customer service.

1
Date of experience: Jun 07, 2025
Awful

Bed base arrived 29th March, mattress was not delivered until 9pm 9th April. Bed base was poor quality, 2 feet broken and the clips to hold bed together not same size. Communication extremely poor and i do not believe you should need to wait 1.5 weeks between bed and mattress. Shocking! Would not recommend them to my worst enemy :(

1
Date of experience: Apr 10, 2025

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