Review Time
Avoid this company the communication is shocking they won’t message you back only when they dispatch goods so if you want to cancel they will ignore it so you have to pay return charge their charging me £195 I have been trying to contact them and no reply it’s a really bad service, avoid this company if you can
Avoid this company the communication is shocking they won’t message you back only when they dispatch goods so if you want to cancel they will ignore it so you have to pay return charge their charging me £195 I have been trying to contact them and no reply it’s a really bad service, avoid this company if you can
If I could give zero stars, I would. Our bed delivery was delayed, but we only discovered this after chasing them ourselves - no courtesy of communication from their side. We’ve now been told it’s out of stock until the end of October with delivery expected in November, yet they are still advertising it online with delivery dates between 26th September and 16th October. This is blatantly misleading. Customer service is appalling, and getting a straightforward answer is virtually impossible.
We were sent the wrong mattresses (paid for upgraded mattresses and received the basic ones). Assembled the bed and found that it didn’t match the website description. The company isn’t responding and now we are left with a bed that isn’t what we wanted and we can’t get a refund.I wish I’d looked them up properly before purchasing. The deal was too good to be true and it turned out to be, but it’s an expensive mistake now.
When things are cheap it’s always too good to be true- same here!Bed was cheap but looked really good until it was put together! Squeaks non stop all over the bed! Sent the company a video and they said it could be our floorboards!! Have you ever heard anything co comical in your life! Basically wormed their way out of any responsibility. I blame myself for buying cheap tack from a cheap company. Please do not make the same mistake!
made purchase over a month ago and was not delivered . Have to claim my money back with my bank now. There is no customer service for after sale customers and email communication is extremely poor and slow. Send many emails chasing up my order and delivery and no reply. Be Aware of this shop and their lack of customer service.
Bed base arrived 29th March, mattress was not delivered until 9pm 9th April. Bed base was poor quality, 2 feet broken and the clips to hold bed together not same size. Communication extremely poor and i do not believe you should need to wait 1.5 weeks between bed and mattress. Shocking! Would not recommend them to my worst enemy :(
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