Name: divanbedking.co.uk
Telephone: 000000000
Rating: 1.3

Madonna P. Guest

Lacks customer service

I ordered a crushed velvet divan bed, it was beautiful and made sturdy, only there were no instructions, we couldn’t get the headboard to fit, so decided to mount it on the wall, the pisons need activating which they didn’t tell me, so we couldn’t use the function to open and close the base for almost a month, I agree with others that their customer service is lacking, i waiting almost a month for a reply from them, but they did include instruction in their email how to activate the pisons, they also told me that if I had bought the £90 extra headboard it would have fitted, I am not sure why they offer a smaller headboard that doesn’t fit, but my idea mounting worked best anyway. Daughter was thrilled with her new bed, and it came within the 10 day time frame, but due to the lack of support and headboard issue I give 3 stars

Date of experience: Feb 28, 2025

Davy Brooks Guest

1 year ago

Very hard to communicate

Very hard to communicate, hardly getting any response, Prices r very high as compared to other… Don’t waste ur time and money

Date of experience: Feb 11, 2025

Sylvie Guest

1 year ago

Beaware not responding

Beware Bad Customer service and seem scamer thats what I believe. Please read this company terms and condition before buying anything. While placing order I had a question and I tried to contact them when I asked question about an item that why this company selling the same item triple price then some other this guy stop responding. Should be carefulPlease read this company terms and condition before buying Every single term and conditions are in favour of company-They charge 249 pounds if anyone want to return, -In terms this company saying that invoice name can be on someone else name-Regarding Delivery they are saying item can be lost as well. - After delivery withing 48 hours need to get back to them for any problem otherwise they will not be responsible

Date of experience: Feb 10, 2025

Lawton Clark Guest

1 year ago

I recommend you DO NOT buy

I highly recommend that you DO NOT buy from this company. I ordered the bed on 1st Feb, told it was on route on the 9th February, it's now 26th April and still waiting. Apparently it'll now be 19th May. I sold my sons Bed as soon as I had an email saying it was on its way. My son has been sleeping on the floor since. This is the worst company ever. They even had the cheek to ask me to review the bed that I hadn't received. Am I actually going to receive the bed? I hope it's worth it.