dnapayments.com

4.7
4.7 Based on 41 reviews

...

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Average Rating

4.7

/
5

41 Reviews

5 Star
90%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
7%

All Reviews

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Review Time

Warren Cooper
Assistance with Device Setup

The representative assisted me in setting up the device and provided clear instructions on its usage. Very supportive and patient individual. Thank you for your help, much appreciated! 😊

5
Date of experience: Jan 08, 2026
Simple Setup Process

The setup was quite straightforward, with friendly and helpful support.

5
Date of experience: Jan 08, 2026
Bud Sanders
Smooth Transition

The transition to the new payment system was seamless. The representative explained everything in simple terms and quickly set up our account. Another team member assisted with the terminal setup, ensuring clarity without complicated jargon. Both were friendly and very helpful.

5
Date of experience: Jan 08, 2026
Joe L.
Highly Disappointing Service

This payment service is a total headache. I attempted to cancel my contract and made it clear I would pay any remaining balance, yet they ignore my emails and provide no customer support. They continue to withdraw money from my account every month. There’s no clear cancellation process, no accountability, and no way to reach someone who can genuinely assist. It feels like a deliberate tactic to keep charging customers while refusing to engage. Their practices are extremely unprofessional and unethical. I highly recommend avoiding this service unless you want to deal with ongoing charges and lack of support.

1
Date of experience: Jan 07, 2026
Dani Rogers
Helpful and Patient Support

The representative was very helpful and patient.

5
Date of experience: Jan 07, 2026
Pete Price
Supportive Assistance

The representative was very helpful.

5
Date of experience: Jan 07, 2026
Faith
Outstanding Service

The service provided was excellent - very patient and helpful throughout.

5
Date of experience: Jan 06, 2026
Frustrating Experience

This payment service has been a nightmare. I requested to cancel my contract and offered to settle any outstanding balance, yet they completely ignore my emails and provide zero customer support. They continue to withdraw funds from my account monthly without any communication. The cancellation process is unclear, and there’s no accountability or way to speak to someone who can help. This feels like a tactic to keep charging customers while refusing to engage. Extremely unprofessional and unethical practices. I strongly advise any business owner to avoid this service unless you want to face similar issues.

1
Date of experience: Jan 05, 2026
WardGoD89
Clear Setup Guidance

Provided an easy guide through the setup process.

5
Date of experience: Jan 02, 2026
Alma Walker
Unjust Charges

The company has been pursuing us for a payment we never agreed to or used the service for. The debt has been transferred to a recovery agency without any bill, invoice, or explanation for this charge. Targeting small businesses like this is disgraceful. Absolute scam!

1
Date of experience: Dec 23, 2025

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