Review Time
I received correspondence from customer service, specifically from Rebecca, regarding a discrepancy in a recent order. I communicated that the delivered product did not align with the quantity for which we were invoiced. Rebecca stated the quantity was "100g." I expressed my strong disagreement with this assertion, as the actual content in each vial appeared to be significantly less, likely under a gram. The containers were nearly empty, with only a minimal residue at the bottom, insufficient for practical use, especially considering the $60 charge. Furthermore, the products lacked safety seals and any protective packaging, which raised significant concerns about their integrity and safety. Consequently, I disposed of the items. I am now prepared to retrieve them from disposal for return. However, I must address Rebecca's threat of pursuing fraud charges against me. In response, I indicated my intention to pursue charges of theft, as the product received did not match the value paid. I am committed to resolving this matter appropriately. I ask for a refund they said there was nothing while in shipment, it took us till the 17th or 16th to get it. We ordered it on the fifth. It was only supposed to take 3 or 4 days is what we were told originally didn't get her to the 17th, so she said that they were within their guidelines. Well, what's your guidelines a month? I ordered stuff afterwards cause I had to get something from my pup inning to help his coughing and his heart that I had to buy somewhere else.And they came safety, sealed safety wrapped, and the jars were completely full and all four, so is sixty some dollars is gonna bankrupt this company.What shortcuts was being taken?That's just the way I look at it.Cause she's making it sound like i'm trying to commit fraud against him.Because i'm doing a chargeback.No, that's not it.I didn't get what I paid for don't be rude. To me it smelled sweet like kool aid or jello smell .. So not trusting what I had received.I've checked it.I wasn't gonna put it my dog system.So I asked for a refund.They were like, no well, i'm doing a charge back.Be careful where you order from.
RUDE CUSTOMER SERVICES .
NO HELP ALL THEY SEND, YOU ARE A I CAN GENERATE RESPONSES OR AUTOMATIC RESPONSES FROM THEIR SYSTEM.FINALLY, A REBECCA AND ANOTHER LADY.THEY WERE JUST RUDE AND I'M NOT PUTTING UP WITH IT.SO I'M DOING A CHARGE BACK CHARGE ME WITH FRAUD.AND I'LL CHARGE YOU WITH THEFT. DON'T THREATEN ME FRAUD IDIOTS.
WHEN I COMPASSED TO MY DOGS, I CAN CARE LESS. MY DOGS WILL COME BEFORE YOU JUST BE CAREFUL.I STILL KEPT THE EMAILS
I had a wonderful experience with the service! I recently bought items for my dog and couldn't be happier with the quality. The products are sturdy, comfortable, and just as described. The delivery was quick, the packaging was tidy, and the support team was very accommodating. My dog loves everything! Highly recommended for all pet owners. 🐶💯
We tried the anti-itch chews for the first time last year to combat a 'yeast smell' and they worked wonderfully. We didn’t need them during the summer, but he’s starting to develop that smell again, so I ordered another batch. The delivery was very quick, and I was pleased with the large portions for dogs.
I’ve tried several methods to clean my dog's teeth, but tartar had built up, and I dreaded a full cleaning by the vet requiring anesthesia. Despite being a picky eater, he’s happy to have Dental Bright mixed into his food, and I’m seeing positive signs early on, so I will definitely order again. The customer care from this company is excellent.
I'm uncertain about this. While the itch and ear redness improved, my dog became quite unwell after starting the probiotics. She usually has a good appetite, but after a few weeks, she seemed sick and refused to eat. She also had loose stools and didn't seem herself. We decided to skip her food and probiotics for a day, and she improved. However, once we resumed, she got sick and had diarrhea again. I then stopped the probiotics altogether, and since then, she's been fine. This isn't the right product for us.
Initially, my dog didn’t like the taste of the product. The company reached out to check on us, and when I explained the issue, they were fantastic and offered immediate solutions. I now give my dog the supplement wrapped in ham, and after just a month, there’s already a noticeable difference in his teeth. A great company to work with!
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