Review Time
I ordered and paid for leashes on October 3rd. Since October 19th, it says my order has arrived in Ukraine, even though I live in Austria and provided my address correctly. I've sent two emails asking where the item is and how I want my money back, but unfortunately, I haven't received a response from wau dog . No item, no money back, and no response, very unpleasant.
Our leash broke within a year after purchase. We reached out since their warranty covered 2 years of use and our leash broke after only 1 year. After reaching out to their team (asking what warranty) they asked us to pay $14 to ship a replacement leash which is almost half of a new leash that has yet to arrive…
We bought the reflective collar for two reasons.Obviously the reflective aspect and the fact there is a disc with a scan and contact aspect.The glow is so dull it can't be seen from any distance over a few feet.The disc scab code rubbed off after our dog went into the undergrowth two or three times. Very cheap pri ting process.Waste of time.
I ordered a leash on 2/26 and have not received a shipping notification or any other communication from WauDog since. I reached out to customer service multiple times weeks ago and have not heard back. I’m starting to think I was scammed. Be careful buying from this company!
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