Review Time
Rang Donaldson's Shepley branch regarding Mrs Binx, our 10 years old mini lionhead rabbit, who suddenly started passing blood in her urine. Mike the receptionist kindly arranged an appointment for her to be seen within 30 mins. Sadly the outcome was not good, she had a tumour, and euthanasia was the kindest option. Vet Holly Burrell was lovely and very sympathetic throughout the process - thank you
We recently had the awful experience of a routine illness turning into a nightmare. Our beloved 8 year old labrador Ellie had diarrhea and sickness which is not uncommon. It went on for a number of days and didn't improve with normal treatment. Turned out it was aggresive cancer and lymphoma. The Donaldsons team were great. I want to single out Kathryn for quickly escalating treatment and Elspeth for her compassionate care of Ellie in her final hours. Your help and care helped us to get through the awful experience.
Went in person, with my dog in tow to register/book an appointment at the almondbury branch and left feeling belittled. Wont be using this vet after how the receptionist spoke to me. It just wouldn’t be worth dealing with her and would prefer to use elsewhere even if the prices were higher. Repeatedly saying “you can’t just bring your dog in and expect a vet” despite explaining I just wanted to book. The other lady we spoke with to cancel the appointment was lovely but the whole experience was just ruined. It sounds like this has been a problem before.
Absolutely fabulous vets . I’ve been percivering with our old vet 5 months asking for tests for our viszla he’s progressively got thinner . He had gut issues . Emma immediately recognised that he’s unwell . Very thin After being told to castrate him by our old vet to gets him to put weight on . She ran blood tests and discovered a possible cause . I’ve called in tonight with other samples 💩to get tested . The lovely receptionist said she would try and get it courier tonight . I can’t say enough about how diligent they are there . Thank you 🙏
Donaldson's vets have been caring for my two cocker spaniels for four years and they have been amazing. I cannot fault them in any way. Sadly both my girls have had to be put to sleep and again I have been so impressed with all the staff and the way in which the sad situations have been dealt with. We now have a new puppy and she too will be cared for by Donaldson's.
Just after xmas our puppy had a freak accident and was paralysed from his waist down and it felt like most people had given up on him until we got sent to Donaldson hospital and met Rhona, after a few days of intensive treatment accompanied by a lot of patience she got him walking, just a few steps initially and Rhona and the team continued the good work and gave us hope, after a few more weeks he managed a short walk and is now discharged and a very healthy10 month old, so no matter what problem you my have we would say go to Donaldson’s everyone we met were so caring and lovely with us too. Thank you all.
We had to have our beloved elderly cat put to sleep this week . I can’t thank the vet enough she was reassuring sympathetic and made a heartbreaking decision easier . The staff are fanastic . Today we received a card and seeds to plant in our garden in his memory . What a lovely gesture .
Having recently had our Guinea Pig ‘Eddy’ in for surgery to remove a large lump, and having just received a positive post op review, I can only offer praise to Donaldsons staff for all their care and help over the last few years, and particular mention to Matt for his caring and professional manner with our Guineas.
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