Review Time
The courier was just a few stops away but never made contact, and the package never arrived. When I reached out to the support team, they informed me that the package would be delivered in the coming days, but that never happened. The tracking indicated the parcel was "held at their premises and waiting for delivery." After contacting support again, I was told the parcel was lost. Days later, the tracking showed the parcel was back in the country of origin, and support claimed it was on its way to me, yet the tracking information disappeared from my account, leaving me with no updates. I asked them to reactivate the tracking without any response. Two days later, I received a reply stating that "due to an error, the parcel was sent back to the sender." There seems to be nothing else I can do, no compensation offered, and I remain skeptical about the parcel being sent back until it actually arrives.
Extremely disappointing. They promised delivery between 16:00 and 18:00 but failed to deliver. They attempted to deliver at 19:25, which was far beyond the promised time, especially since we ordered as a business. We opted for next-day delivery on Friday, but that was canceled for no apparent reason. Now, we have to wait another week for something they assured would arrive in one day. A frustrating experience.
Extremely disappointing. They promised delivery between 16:00 and 18:00, but that didn’t happen. They attempted delivery at 19:25, which was far too late for our business needs. We opted for the next delivery day—Friday—but it was canceled without any clear reason. Now, we have to wait another week for something that was supposed to arrive in one day. A truly tragic situation.
A very frustrating experience. First, I was required to download an app just to modify basic delivery settings. The app logs me out frequently, forcing constant re-logins. More importantly, my package appears to be lost or stolen. It’s been over 1.5 months, and no refund has been issued. There’s been no accountability from the company either.
Initially, I received an email stating my package would arrive on December 23rd, with a message on the day itself. I received nothing. After calling the center, they promised to check and call back, but I never received that call. If they can’t deliver, at least they should send an update.
This has been the worst experience I've ever had! They don't function as a delivery service; they just create chaos and avoid communication. If you see any company using them, steer clear or choose a different courier; even standard post is more reliable than this.
I've encountered issues with this service three times. The first was supposed to be a pickup, but after days of waiting, they returned the parcel to the sender. The second incident involved clear instructions that were ignored, leading to unnecessary stress. The latest issue involved a lost parcel intended for a nearby pickup. I used to trust this service, but these experiences have made me reconsider.
Received a message from a driver stating delivery at 10:50 AM, which was false as they left the package four doors away. I wasted 2.5 hours trying to locate it from an unrecognizable photo. Despite providing clear instructions, the driver ignored them. This service is unreliable and frustrating.
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