Review Time
I have already given my review on this company. They are not very Proffesional
I had a carbon clean and it did not work
The problem was the Vaporiser and the
Oxegen Sensor.
Both these componants have to be Tested.
This company had no workshop facility
and therefore were unable to complete
the work.
I was overcharged for the work £480 just to clean the system.
Fortunately I found a company that completed the work and replaced the
Parts for the £440.
No I am not giving this company a star.
Claudio has been great in every way, from communicating, to making me understand the service provided. I would highly recommend, Claudio when it comes to Dpf cleaning as I thought my vehicle was in the process of getting scraped, he changed it all for me. Thanks again to Claudio. Top lad
Spoke with Shayan who couldn't of been more helpful with a DPF problem we had with our parts van.Within two hours of that phone call, there was someone (i.e Matt) had come to our dealership and sorted the problem.Great service and would defiantly use DPF Medic again.
AVOID! Called this company to help with ongoing DPF issue, engineer who services below Peterborough arrived at 8pm creating a ton of noise. Payed a deposit of £50 was told it could be anywhere from £160-300 ish. I have had this problem a number of times and other company’s have spent more than 45 mins on the vehicle. The engineer did a chemical clean on the vehicle and a forced regen. Now the new garage I took the vehicle to found multiple fault codes and only 2l of oil in a 6l engine! Engineer should not have processed a forced regen with these dangerously low levels and with the current fault codes as it causes more issues Carbon medic found oil dilution and a faulty pressure sensor. Supposedly! Ended up payed near £400 for an engineer on site 20 mins maximum. All fault codes reappeared within 10 miles and the company have been no help or have given no trust in the fact the engineer performed the required checks on a faulty DPF system. Oh and the works they completed has broken a different sensor! (Which apparently there’s only 1 in the system but I have since found out there is at least 4) This has led me to seek a new garage which showed me all components under the vehicle, all sensors and a detailed explanation of how the underlying problem could be caused. No pressure sensor needed to be changed. Oil dilution didn’t help with them completing a forced regen with low oil The engineer clearly was out for a quick fix to get engine lights gone and go home.No offer of refunds at all. This has since cost me another near £1000 in repairs! Cowboys and a quick fix put a plaster on it and walk away scam.
Claudia arrived on time. He was courteous and knowledgeable. He resolved the problem and I believe give me sound advice going forward. I would be happy to use this company again and would be happy to seek more definitive solutions with them. I am happy to recommend them to others. Thank you
AVOID AVOID AVOID I paid Carbon Medic Ltd trading as DPF Medic for a DPF clean. I paid a £50 deposit in advance and was then charged a further £345 at my home, bringing the total to £395. The deposit was not deducted as agreed and additional charges were added on the day without being properly explained.The vehicle remained in limp mode after the work. Despite repeatedly asking, I was not provided with an invoice breakdown, diagnostic report, receipts, or any clear evidence that the work had actually been carried out.Only after raising a dispute did the company send paperwork, which contained inconsistent figures and still did not explain what work had been done. Instead of offering a refund or remedy, I was advised that further paid work was required.Communication was poor, concerns were dismissed, and attempts to resolve the matter were ignored. Based on my experience, I would not trust this company and would strongly advise others to look elsewhere.DO NOT BELIEVE ANY REPLY THEY GIVE TO THIS POST This matter is now subject to formal dispute and court proceedings.
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