Review Time
Having read other reviews about this company I was extremely wary about ordering from them, but the items I wanted were about half the price than anywhere else for the type of drain I needed for my project. I rang the company first to check the items were in stock. Then placed my order and waited anxiously given others experience. I couldn't have been more wrong. The items were delivered ahead of the specified time, well packaged and top quality. I have since completed my project and I am so glad that I wasn't put of by previous reviews. I have saved a fortune and have some top quality drains on my drive. Really happy, thank you Drainage Channel. Will definately use again.
Worst place to get you supplies from, I ordered a drainage system for the patio and it never came with the end caps, fair enough, spoke to a lady in the phone and she said I need to order them separately plus the debris trap, I did with the additional waste of delivery charges, when the order arrived, it doesn't fit, now the lady on the phone could've suggested to me which one to buy, now my project is on hold for god knows when, I tried calling them no answer, guys pay a little extra and boy these at your local DIYstores. !!!! Worst place to buy anything !!!
I needed some drainage fo our driveway. After looking at the reviews was concerned about ordering from this company, so I called up first to check availability and asked for a delivery date. I ordered on the Monday and my goods were delivered as promised on the Wednesday. Goods were much cheaper than we could buy anywhere else and exactly to same quality so no complaints at all from me.
My personal experience with this company couldn’t of been better, I placed my order on Monday, sent a quick email to customer services on Tuesday to get an estimated delivery date, Lauren at customer services replied quickly and estimated Friday delivery. By 8:30 Friday morning all my products were here and correct, would recommend to anyone looking for drainage products!
Only one star as couldn't give none. Ordered some slot drains then some end caps instead they sent me more channels. After unanswered emails raised complaint via PayPal which they responded to on the last day which stopped me getting my money back. Asked for refund and said I would return goods. Nothing. Do not use this company they do not deserve custom.
Customer service extremely poor. Takes ages to get through to anyone. Web site gives no idea of stock and delivery status. I was promised a delivery date but on calling on delivery date I was told that item had not shipped. Left with a hole in the ground but no drain channel, so no option but to cancel and order from alternate supplier who arranged for me to collect same day. I really wish that I had looked at the reviews before I ordered as I am clearly not alone in having a poor experience with this company.
I placed a small order with this company and then heard nothing; no response to my enquiry via their web site, phone calls un-answered. Then I read the Trustpilot reviews and thought oh ****!However, an email direct to the company produced a prompt response from Shannon in sales, who checked my order status, got back to me immediately with the info (awaiting stock from Poland) arranged to supply the same items in a different colour, got it all together and dispatched the same day. The goods arrived with DPD the following lunchtime. So after a wobbly start, they really turned up trumps, (thanks to Shannon) and I've got all the parts I need at a really good price.
Claim your business profile now and gain access to all features and respond to customer reviews.
motogpgears.us
sasis.co.uk
bmj419.com
bugaboo.com
cooperswoodproducts.com
pgmexterior.co.uk
bes.co.uk
concreteaid.com
solidmasonryexperts.com
chemted.com
