Review Time
I’m new to Dr Brandt Skincare. So far I am very impressed by their customer service and the quality of their products. Their Glowgetters membership is fantastic and the membership practically pays for itself after one of two purchases. Any issues, you can email them and they will get back to you in less than a day, weekends included! I thought this kind of customer service no longer existed so it is very refreshing to see!
Amazing customer service! Ordered a set of 8 most popular products but the day cream jar came completely empty. Less than an hour after emails customer service (in a Saturday!) I received a reply notifying me a replace jar was being shipped out. Really like the neck cream and Needles No More wrinkle smoother.
A very professional company. They always respond quickly to any enquiries, the products I have used I have found effective and they are always dispatched quickly. In addition, there are frequent special offers such as 25 per cent off or Buy One Get One Free.
I had an issue with not being able to track my order, and when I reached out to customer support, I was met with timely, kind, and informative help. I appreciated that Dr. Brandt Skincare took my inquiry seriously, AND followed up with me with solutions if my order was not delivered. A+ customer service that I have not received elsewhere! I stopped buying from a previous Skincare line because their customer service was so poor, so thank you Dr. Brandt for all your help, and making me feel like a valued customer.
Dr Brandt products are top of the line. Their customer service is even better. From placing an order on their website, to communication regarding your shipment, to tracking, Dr Brant’s team excels. Friendly, knowledgeable customer service reps are hard to find, but not at Dr Brandt. I highly recommend them to all friends and family.
Dr. Brandt is a skin care line that is worth giving a try. I’ve been consistently impressed by the products I have purchased especially No More Baggage eye gel. Visible results without irritation. What truly sets them apart, though, is their customer service. My order was lost, I reached out via email, Diana from customer support responded immediately and I received a replacement order within 7 days. Very good products along with responsive and genuinely helpful customer service this is a rare find. This company nailed it!
I have been a repeat customer for years, it is one of my favorite skin care lines. I can actually see and feel a difference in my skin when using their products, and receive compliments as well. I have oily skin and used to get clogged pores which makes them look large. I love the pores no more collection especially the micro dermabrasion and the vacuum cleaner they really keep my pores clean and skin feeling and looking great. I love the needles to more cream and I just ordered the micro needling recovery kit. Unfortunately I received an email saying it had been delivered and was so excited to try it but when I went out to get my mail the package was not there. I reached out to Dr. Brandts customer service and they were more than helpful and sent me out a new kit with no problem at all. I can’t wait to try it. The only negative I have ever had with this company is the no more baggage but from what I have read is that it has a learning curve to get the proper results and I just haven’t gotten it right yet. Overall, I have I will continue to order from Dr. Brandts and suggest their products to friends as well. It’s an A+ for me all the way.
I had some issues with a discount code and contacted customer service. They responded very quickly and were very helpful. (turns out I misread the requirements). I placed my order of multiple items utilized the code and had my products within days. So far I am liking everything I purchased!
Companies will naturally tell you all the great things about their products and their "proven" results. So, you probably spend more money than you wanted to, only to find that it doesn't live up to the hype or your expectations. I purchased Dr. Brandt's "No More Needles" for puffiness and dark circles, and I will say I have been more than pleased with the results. I think I'm on my third tube. I see a visible difference! I would highly recommend this, as well as all Dr. Brandt products.
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Ushering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.See more
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