fragrancesandcosmetics.com.au

3.5
3.5 Based on 73 reviews

Fresh Beauty Co. launched in Australia in 2004, and quickly acquired a large beauty presence. Fresh Beauty Co.'s powerful beauty presence in the digital retail beauty industry is attributed to its unparalleled assortment of prestige beauty products and it...

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Average Rating

3.5

/
5

73 Reviews

5 Star
58%
4 Star
1%
3 Star
5%
2 Star
0%
1 Star
36%

All Reviews

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Review Time

Francis W.
Questionable Retinol Product

I had used retinol from different sellers before. After purchasing my third tube of retinol from a specific online seller, I found it ineffective. My skin has not improved, making me suspect it might be fake. I highly recommend avoiding this seller.

1
Date of experience: Dec 21, 2025
Corina R.
Disappointing Product Experience

I had previously purchased retinol from other sellers. After buying my third tube from a particular seller online, I found it ineffective. My skin has worsened, leading me to suspect it could be counterfeit. I strongly advise against purchasing from this seller.

1
Date of experience: Dec 20, 2025
Forrest Long
Consistently Great Experience

This seller consistently meets my expectations with a fantastic range of brands, including my favorites. Delivery was quick, taking just four business days. I'm very satisfied with my experience.

5
Date of experience: Nov 04, 2025
Charmaine K.
Terrible Customer Service

I have faced the worst customer service here. The formulas have changed, and the lip treatments are no longer effective. I tried a lip oil, but it leaked due to poor packaging, and the customer service team is ignoring my requests. Despite being within the return window, they haven't replied to my five emails in two weeks. Save yourself the trouble and choose a different brand.

1
Date of experience: Oct 24, 2025
TopTrevin
Order Issues with a Popular Primer

I ordered a radiance primer that was advertised as the older, superior version in a larger tube. Since the older version is no longer available, I ordered six tubes from a specific seller for a total of $446.72. Instead, I received the wrong product. I had to push them to agree to a return, and even after returning the items with tracking, they keep denying my refund. This experience feels like a scam. Avoid this seller.

1
Date of experience: Oct 03, 2025
Bridger Patterson
Very Poor Experience

This has been the worst experience I've ever had on this platform. I cannot recommend them.

1
Date of experience: Sep 25, 2025
Thelma F.
Questionable Practices

I spent a significant amount on perfume, only to receive a small cream weeks later. This situation makes no sense. I will reach out for assistance, and if I don’t get help, I will escalate the matter.

1
Date of experience: Sep 18, 2025
Duane Patterson
Thrilled to Discover This Seller!

I’m so pleased to have found this seller! I was looking everywhere for a specific body oil that was hard to find online, but they had it in stock. The website was user-friendly, checkout was seamless, and shipping was prompt. The customer service was also wonderful—quick to respond and very helpful. Overall, a fantastic experience; I will definitely order again!

5
Date of experience: Aug 17, 2025
TC42
A Makeup Paradise for Enthusiasts

As a makeup enthusiast, I'm delighted to have found this seller. Their makeup collection is impressive, featuring brands from NARS to Chanel. Everything arrived quickly and in perfect condition. The checkout process was smooth, and I even received a free sample. This has become my go-to online beauty store!

5
Date of experience: Aug 08, 2025
Clara Kelly
Impressive Men's Perfume Selection

They offer a vast selection of men's perfumes, reasonable delivery times, and a user-friendly website with plenty of payment options. I'm very impressed.

5
Date of experience: Aug 04, 2025

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Business Details

  • Fresh Beauty Co. launched in Australia in 2004, and quickly acquired a large beauty presence. Fresh Beauty Co.'s powerful beauty presence in the digital retail beauty industry is attributed to its unparalleled assortment of prestige beauty products and its commitment to excellence in quality and customer service.

    Fresh Beauty Co. offers 600+ of the world's leading designer brand cosmetics including Aveda, Alterna, By Terry, Balenciaga, BareMinerals, Benefit, Biotherm, Bobbi Brown, Bottega Veneta, Bumble and Bumble, Caudalie, Chloe, Clarins, Clinique, Chanel, CosMedix, Decelor, DIOR, Dermalogica, Elemis, Elizabeth Arden, Estee Lauder, Eve Lom, Giorgio Armani, Guerlain, Joico, Jurlique, Juvena, Kate Sommerville, Kevyn Aucoin, Kerastase, L'Occitane, La Mer, La Prairie, Lancome, Living Proof, Make Up For Ever, Mario Badescu, Moroccanoil, Murad, Neostrata, NARS, Peter Thomas Roth, Philosophy, Redken, Shisiedo, Shu Uemura, Sisley, SKII, Stila, Thalgo, Urban Decay, Valentino, YSL, and many more.See more

  • email support@freshbeautyco.com.au
  • call 0421773311
  • language https://freshbeautyco.com.au/

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