Name: dresden.vision
Telephone: +61253003003
Rating: 4.5

G Guest

I contacted customer service about an issue with a lens I ordered, and Megan was really helpful. She

I contacted customer service about an issue with a lens I ordered, and Megan was really helpful. She explained everything clearly and helped sort out the problem quickly. I’m very happy with the service and the product. Would definitely order from them again.

Date of experience: Mar 02, 2026

Enid Cook Guest

1 month ago

Exceptional Support for Frame Replacement

I needed a replacement for a damaged frame, and the customer service team was very friendly. They approved my request, and the new frames arrived at my door via courier in just five days. A representative suggested I watch YouTube videos on how to insert lenses into new frames. I hadn't considered this, and the process turned out to be trickier than it appeared in the video. The frames are quite sturdy and handled the pressure needed to fit the lenses perfectly.

Date of experience: Jan 11, 2026

Teusner31 Guest

2 months ago

In-store and Online Inquiry

I visited the location to try on items and ask questions, but I forgot my prescription, so I completed my order online. Both experiences were excellent. I appreciate the emphasis on affordability and the wonderful color options available.

Date of experience: Dec 28, 2025

falo0live19 Guest

2 months ago

Simple and Fast Ordering

Ordering was simple and fast. I had the chance to visit a location to try them on and ensure a proper fit.

Date of experience: Dec 17, 2025

Katrina Taylor Guest

2 months ago

Excellent Glasses

These glasses are excellent.

Date of experience: Dec 12, 2025

Eugene Scott Guest

2 months ago

Disappointing Experience

I ordered and paid for two pairs on Nov 11 and still have not received them, with no communication until I inquired late last week. I was informed that one pair didn’t pass quality control and had to be removed. This could be true or just an excuse. Your communication is very poor, especially given my purchase history. Quite disappointing.

Date of experience: Dec 07, 2025

Janelle Butler Guest

3 months ago

Absolutely Perfect

Everything is absolutely perfect. 😎

Date of experience: Dec 02, 2025

alex009 Guest

3 months ago

In-store and Online Experience

I stopped by the location to try on some items and ask a few questions, but I forgot my prescription at home, so I completed my order online. Both experiences were excellent. I love the focus on affordability and the amazing selection of colors.

Date of experience: Nov 23, 2025

Clarissa Harris Guest

3 months ago

Fantastic Product and Service

I've always felt that large optometrist chains are overpriced. I got a pair recently and couldn't be happier—great price, excellent service, and the ability to change frame and arm colors is fantastic. The innovative plastic hinge pins are easy to replace. A solid local brand, and the staff at the store are incredibly helpful. I expect their online service is just as good.

Date of experience: Nov 19, 2025

GT41 Guest

3 months ago

Thrilled to Discover This Brand!

I am absolutely thrilled with my new glasses! The team was wonderful, the process was stress-free, and the customizable frames are a fun concept. Stylish, comfortable, and great value—ideal for anyone in search of new eyewear!