Review Time
At 48 years old, I have dealt with severe epilepsy for over 26 years. Since I started with this service, my doctor and I are noticing a significant improvement in my seizures, and most importantly, my self-confidence is growing. The only downside I've experienced is that sometimes they don't respond, even with a consultation booked. Dr. Ellen and the entire medical team are attentive and caring. My orders always arrive on time, and I've only tried a few options but have been impressed. Don’t let negative reviews sway you; they genuinely care about your health.
I'm 48 and suffered from survere Epilepsy for over 26 year's. Since I've joined up with Hello Mellow, my doctor and I are starting to notice a huge improvement with my siezers but the best of all is I can feel my myself confidence growing. The one negative thing I will say is, sometimes they don't reply to you even when you have a consultation booking. Dr Ellen Lowery and the team of doctors, the entire staff. My orders always arrive, I've only tried a couple of strains, impressed with them. Don't believe any negative reviews because they have always been Great doctors actually think and care about your health.
Been waiting a month for a script to be sent. Tried calling but they are always busy and cut the call after five minutes. Total scam. The 'doctor' Michelle instantly treated me like a druggie and started talking about people stock piling weed?!?! So she would only prescribe me two months worth even tho the last script lasted me twice as long as it should. This place needs to be investigated and I plan on starting the reporting process now. Save your time and energy because they just want your moneyAlso incredibly overpriced.
6 months with these scammers and they dont ship on time, dont attend multiple appointments in a row with zero notice/warning/reason. They dont apologise, they constantly change your dosing between scripts despite no communicate or mention of doing so. These people just do whatever they want and take whatever they can. Its now been 6 appointments and over 6 months of trying to get them to fix literally any of the problems theyve caused and all theyve managed to do is make my physical and mental health worse by causing me to go multiple days at a time without medication due to improper shipping, improper scripting, general admin errors, and the list goes on. These people actually need to be investigated by authorities as they are scammers and see this business as selling drugs and not as selling life-saving medication. These people have zero interest in improving health, just taking you money. They dont even provide you a card to prove you are prescribed, they literally just sell their product as a drug and treat you as a drug-user. Beware, and stay away.
I told Hello Mello's Doctor that I had ANAPHYLACTIC ALLERGIES. This was not written on my first script as it is a food allergy, but that food was actually used in their oil and my first script started an Anaphylactic reaction. Notes were put all over my file but a few repeats later my oil was sent out again with it. All wend will for a while but now my script was not written by the doctor and 11 days later I contacted Hello Mello and they were looking into it. I will not that this script is NOT THC at all. It is now 16 days after talking with the doctor and 5 days after contacting them to find out what is happening and I have still not had a reply. I fail to see how a company that is so bad at doing their job can be permitted to write scripts for THC.I was paying $200 for 200ml of CBD with Terpenes and been on it for 2 years and no problems, I use almost no THC at all, and the doctor changed my CBD to another one that was meant to be cheaper but had written NO TERPENES on the script after I had told them that the Terpenes helped a lot with my back! Then The doctor changed the script to WITH TERPENES but did not put an amount of terpenes to have in the compounded oil. When I called the chemist to ask how much terpenes would be in my script the person on the phone told me I don't know I guess it would be the same as the other one! THIS IS A MEDICATION THAT IS CONTROLLED HOW CAN YOU NOT KNOW HOW MUCH YOU ARE GOING TO PUT IN IT!So after so many stuff ups I have now left Hello Mello.Note I use CBD Isolate this does not get you high at all it is only for pain. In more than 12 months I have only used 1 THC script as I do not like the feeling of being high. I use THC only when my back is very very bad and I can not sleep, every 2-3 months.
Arranged an appointment with me and sent me about 4 reminders about it and then literally just never called or emailed to apologize. It’s now about a week after supposed appointment and still nothing. This clinic is comical as best. But mostly useless.
Very disappointed with this company. They discharged me, without even the decency to consult with me. I was due to have a consultation with a practitioner at 10 am last week. I waited, but there was no phone call.The next morning I received an email. The email from Kate, clinical manager. It stated that due to "new information" they were discharging me from their system. This read like I was a deceptive person.How unprofessional not to even discuss issues with the client. They stated that recent Liver and kidney tests were abnormal. I have not had any recent liver or kidney tests. I suffer from severe arthritis, for three years I was taking Lyrica, Cannabis allowed me to get off that drug. Now, just before Christmas this company has made up stories to justify kicking me out. I sent a complaint to the TGA however they have contacted me and said I should contact AHPRA which I will do. This bureaucratic nonsense about supplying a relatively harmless herbal treatment needs to end. It is time the Australian government stopped treating it's citizens like they are stupid. The massive bureaucracy surrounding the legalised dealing of Cannabis with companies like this Hello Mello needs to end. I will complain to AHPRA I will also contact media oulets. Judging by other reviews of this company they should be stopped from accessing peoples medical records as they are not capable of understanding them. In my case I believe this was an ageist decision, as I am 74 and should just suffer in silence.
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