drivecaramel.com

4.1
4.1 Based on 139 reviews

Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration,...

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Average Rating

4.1

/
5

139 Reviews

5 Star
73%
4 Star
4%
3 Star
1%
2 Star
3%
1 Star
19%

All Reviews

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Review Time

natasha higa
Great Customer Service

I was nervous purchasing a vehicle through Ebay but their Secure Purchase using Caramel made the process reassuring and simple. Stephanie helped me throughout the whole process and was extremely helpful. Each time I had a questions, it was easy to reach out to her. We were able to converse through text which was very convenient. Caramel also does all the work for you such as the transfer of title and arranging transport. They made the process very simple and reassuring.

5
Date of experience: Nov 05, 2025
Sophia Ingraselino
How personable and concerned the…

How personable and concerned the representative is.

5
Date of experience: Nov 04, 2025
Jose Padilla
Stephany made our transaction very…

Stephany made our transaction very smooth and legit — she’s the best! What I really liked about her is that she was always on point with communication. Even though it was my first time registering as a dealer, she made the process super simple for both me here in California and my client in Hawaii. I highly recommend Stephany to any dealers selling on eBay!

5
Date of experience: Nov 03, 2025
customer
Riley made the whole process from start…

Riley made the whole process from start to finish extremely well and answered all my questions!

5
Date of experience: Nov 01, 2025
Dan Stipp
The best customer service I've ever…

The best customer service I've ever been involved with..

5
Date of experience: Oct 30, 2025
Timothu Ganieany
Never again!!

I usually try to avoid writing negative reviews but I had the worst experience using Caramel for purchase of vehicle off BringaTrailer.com. The auction ended 10/9 and check was overnighted and received 10/11. It wasn’t cashed until 10/23!! Paperwork was messed up. I received actual plates at the same time I was getting emails to re fill out forms for plates. It’s 11/6 at the time of writing this review and the car still sits with the seller. It hasn’t even been picked up yet!! It took a full month to be cleared for transport! I would like to say customer service was very nice on the telephone but every process with this company hit a snag. I would never ever use them again. They cost me money.

1
Date of experience: Oct 29, 2025
Brewer Richard
This is a Great company to deal with

This is a Great company to deal with, good customer service and would work with them again.

5
Date of experience: Oct 29, 2025
David
I had a great experience with Matt he…

I had a great experience with Matt he helped me with all my questions and made it a very smooth experience

5
Date of experience: Oct 27, 2025
customer
Friendly and helpful though problem…

Friendly and helpful though problem still not resolved will call back tomorrow.

5
Date of experience: Oct 24, 2025
Michael
I just got off the phone with your rep

I just got off the phone with your rep. Very professional. Your P and P is spot on!

5
Date of experience: Oct 24, 2025

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Business Details

  • Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, insurance, and transport. See more

  • language https://drivecaramel.com

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