Review Time
I found it easy to navigate the website and have been using one of the products for a year. I am excited to try other products and appreciate free shipping and a gift with my order.
Extremely disappointed with the customer service. I received an email confirming that my order had shipped, but later found out it never actually left the warehouse. The only support available is an AI chatbot. I'm now forced to visit the bank to dispute the charge. Caution is advised for potential buyers!
I bought the under eye masks that were heavily promoted, expecting them to reduce dark circles. Unfortunately, after spending nearly $50, I see no difference at all. They also leave a greasy residue, making my under eyes appear shiny, which only draws more attention to the dark circles. I won't be buying these again.
I've placed several orders without any issues. Overall, I would consider the products to be of average quality, but I absolutely love the under-eye concealer with SPF, and I use the under-eye masks mainly for prevention, along with other eye creams. They often have sales. What's impressive is that you can use accumulated points for discounts even during sales, although I haven't applied this yet. My orders usually arrive quickly, and I can track them with the shopping app, plus they send email updates. My recent order had a glitch with the app, but the support team was quick to respond. While their email replies are often generated by AI, which can be both helpful and a bit frustrating due to occasional inaccuracies, I found that once I expressed my concerns, a real representative got back to me. I've never attempted to return anything.
I’ve been waiting nearly a month for my order, and customer service has been unresponsive. I even commented on their social media, but they deleted my post. I’m starting to feel deceived, as it seems like this company is all about marketing and not delivering on their promises.
I’ve been waiting for my product for nearly a month, and the customer service has been very unhelpful, frequently not responding to emails. I even had to leave a comment on their Instagram, which they actively use for promotion, but they just deleted my comments. I'm beginning to feel like I've been scammed; it seems like this company focuses solely on marketing without delivering on their promises.
I really like the products, but they conceal the fact that taxes apply to delivery. I ended up paying nearly 40 € extra to collect my package, which was not disclosed during checkout. This sneaky tactic has made me reconsider my future purchases.
I regularly place small orders for skincare products. When one package was lost, the team quickly resolved the issue, and my refund was processed in just three days. Their assistance was both prompt and professional. Excellent service overall.
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