Review Time
Really annoyed. Used online chat and they said that they could do a one or two day service. They gave me prices for ironing only. It's only a 10 minute walk and I checked what time they close and then I went round to drop off my ironing. When I get there the prices of everything had more than doubled and the turn around time had gone up to 3 days (which is too late for when I need it). They put a lot of pressure on to have everything washed again - it's just been washed. He kept saying, in the most patronising way "I'll take good care of you". I felt very uncomfortable and left. Surely there must be a reliable ironing service somewhere in London!!
If I could give zero stars, I would. The Balham branch of this company absolutely ruined my wedding dress (after charging me a huge amount to clean it). When I first went to pick the dress up, I found that they had somehow completely twisted the front and shoulders of the dress, rendering it unwearable. I gave them several attempts to fix it, but they never managed to. They have also created a large yellow stain and watermark on the dress which were not there before. I am devastated as it was a beautiful and very expensive dress. When I said I wanted a full refund and compensation, the member of staff in the shop said he was "not authorised" to provide this. He told me I should email customer services, which I have done multiple times, but all my emails have been ignored. Absolutely shocking service and company. I will be pursuing this further and advise everyone else to STEER CLEAR of this dry cleaner.
Recently my wife had a few articles of clothing dry cleaned at Droplet (Gray's Inn Road outlet) including a shirt of mine. To our surprise & shock my shirt returned with all labels removed. The collar label was cleanly cut off with cutters and all traces of branding was cut out from the care labels within. First reason offered by the staff was that it must have fallen off in the cleaning process. After some consideration and confusion my wife returned to further pursue the matter and spoke to another staff member. In this case she was told that the labels couldn't have just fallen off and the manager will be consulted. The shirt was left at the premises and we allowed some time for the manager to review the situation. She returned again to pick up the shirt and asked for an explanation and compensation for what had happened. But the explanation this time was that the damage didn't occur at the premise and maybe we are responsible for the missing labels. This was clearly not valid or coherent - and frankly unprofessional and insulting. Ordinarily I would not care too much about labels or branding, but this was a Tom Ford (circa £300.00 retail) piece specially bought by my wife for our wedding. It was only bought in May 2022 and worn twice - it was practically new. The shirt is tied to its quality / design, but also to its maker - removing the labels takes a lot away from the item's value and most importantly it has degraded something sentimental to me. This was explained to Droplet, but obviously they couldn't care less - we will never use their services again and would caution others against leaving high value items with them.
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