Review Time
Before placing the order, I emailed them numerous times stating that I wanted to use a Mail Forwarding Service, including a unique address, to use as the address for my LLC.
During the checkout process, the LLC formation and the purchase of the Mail Forwarding Service address were done simultaneously – meaning I couldn't have known the Mail Forwarding Service address when filling out the LLC formation information.
And immediately after payment, I emailed them again asking them to use the Mail Forwarding Service address as the LLC address, but they still insisted it was my fault.
It's like a game of "Which came first, the chicken or the egg?"
Now I'm asking them to correct it – they won't and are demanding $152 – even worse.
I asked them to correct it and I paid the state fees – they said: "Do it yourself!"
What's going on? I paid $20/month for a Mail Forwarding Service and now I can't use that address for my LLC, but I'm still paying $20/month.
I wish I could have read reviews of their service here before paying. Luckily, in our Amazon Seller forum in Vietnam, there are over 100 people looking for an LLC service provider, and I'm the admin. I recommended northwestregisteredagent on January 23rd because I felt it was quite good, but I immediately asked all my friends to STOP IMMEDIATELY and switch to another provider.
And in the future, we will pin this review on our Vietnamese eCommerce forums so that future sellers can avoid this terrible service.
I truly didn't gain anything from this experience. I could never reach my agent, who I believe is based in Anchorage. Instead, I had to contact a general customer support number unrelated to my business. Additionally, my licensing paperwork was either not filed correctly or not filed at all! As a result, I had to deal with my city directly to rectify the situation on my own. This mishap cost me money and nearly led to penalties for delinquency. I cannot recommend this service to anyone.
I have not received any response despite multiple attempts – my filing is on hold. I keep receiving the same automated email from the service asking for a new business name for my company. I have replied more than three times with the necessary information, but there has been no confirmation or response from an actual representative. Due to this communication gap, my filing seems to be completely stalled. I have also tried reaching out via email and phone, but to no avail. At this stage, I am worried about the status of my filing and the absence of customer support. I am sharing this review in the hope that someone from the service will finally look into my case, acknowledge receipt of my responses, and address the issue. I am willing to resend the information if required, but I need clear communication and confirmation.
This service has been nothing short of a nightmare. While they may handle company registrations, their IT support took our website offline, claiming it was a migration issue. When we sought assistance, they demanded a payment, labeling it a cancellation fee. This feels like blatant extortion. It's incredibly frustrating. Stay away from this service.
This service is unacceptable. They may be skilled at registering companies, but their IT support took our website down, citing a migration issue, then claimed there was a fault. When we asked for the site details to move our business elsewhere, they demanded a payment, calling it a cancellation fee. This feels like extortion. It's incredibly frustrating. Avoid this service.
Netta was truly exceptional! She was calm, sweet, and incredibly patient with me, answering all my questions and motivating me to achieve my goal of forming an LLC. It's been a while since I've had such a fantastic customer service experience. Netta's positive spirit lifted my mood on a tough day. I can't express enough how wonderful she is. I wish there were more representatives like her. I'll definitely share my experience with family and friends, hoping they get to work with Netta. Thank you, Netta, you're amazing!
I'm very disappointed with my experience using this service for my company formation in New Mexico. The state typically approves LLCs in about 2 days, yet my filing sat for 8 days without any updates. During this time, I received no communication, no email responses, and my calls went unanswered despite multiple attempts. The lack of transparency and customer support was incredibly frustrating, especially since the state processes LLCs much faster than this service. Based on my experience, the delays and total lack of responsiveness make this service feel unreliable.
I called directly in the afternoon, and someone answered immediately. The representative was very helpful and answered all my questions, making the process much easier for me as a newcomer. She stayed on the line while I created my account and completed my order, providing the patience and knowledge I needed. I feel much more at ease after our conversation. I look forward to seeing results soon!
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Those who know use a registered agent service to start and maintain businesses. Northwest Companies are 900+ employees strong and maintain over 3 million businesses nationwide. All clients get dedicated Corporate Guides invested in your success.
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