Name: dryeyerescue.com
Telephone: 8889827764
Rating: 4.5

Sussan Guest

Absolutely the most amazing customer…

Absolutely the most amazing customer service I have experienced truly extremely prompt respond to my email and resolved issue so timely and with care I will continue to order from you Thank you so kindly

Date of experience: Oct 09, 2025

Cannon Hackett Guest

7 months ago

Exceptional customer service

Exceptional customer service. At first, I accidentally bought a wrong product (with similar name to the product I was supposed to get). I realized my mistake after a few hours and contacted customer service to see if the order could be canceled. Even though the order had been fulfilled by that time, a customer service agent (Kelly) was able to locate the package and stop it from being shipped out, and I received a full refund. I placed a second order for the correct product, which was promptly shipped and received in good condition.

Date of experience: Jul 28, 2025

Mary Land Guest

1 year ago

This company is AWFUL - Don’t buy anything from them!!!

This company is AWFUL, beware. There is not refund option if something doesn’t work! They will only issue a store credit and you only find out after you attempt to return the item. It’s on their website as an FAQ and their customer support says you are supposed to check that BEFORE you place an order! Who does that?! Zero stars if I could give it that rating. Terrible customer support.

Date of experience: Dec 07, 2024

Jim Guest

1 year ago

Ordered on 9/6 and received 9/9 in…

Ordered on 9/6 and received 9/9 in Missouri. Great prices and very fast delivery from FL to MO.

Date of experience: Sep 09, 2024

victoria yakusha Guest

1 year ago

Beware, when you make a purchase, you will not be warned about it.

People have written here about this situation before, and now it happened to me. I made an order and after some time I decided to return it. They accepted my goods, but then they also wrote that they do not return the money to my bank account, but credit it to my account in their store, and now I can only spend this money in their store. I'm not sure, but is it even legal? In general, as for me for such it is extremely unprofessional and certainly, I do not recommend anyone to contact them, as if you return your goods, the money will still remain with them.

Date of experience: Jun 26, 2024

Tom N Guest

1 year ago

fraudulent vendor

I placed an order that was cancelled. I called and inquired why? The CSR told me the order was tagged as potential fraud. Excuse me??I paid with a valid credit card that was accepted. The CSR suggested I sent a copy of my DL. I told the THEY were the fraud.

Date of experience: May 17, 2024

CA Guest

1 year ago

NOTICE-They do not refund purchases

NOTICE-They do not refund purchases. They only provide you with a store credit. I called in to place my order and talked to a rep. They never told me upfront. I will never shop at dryeyerescue.