Review Time
TERRIBLE customer service. I placed an order yesterday around 2pm for 1000 pins for my badges for a Santa event. At the checkout, it gave me the option to pay £9 for next day delivery. I received an e-mail today saying it would be tomorrow. When I asked the customer service whether or not it stated that all orders must be in by 12noon for next day at checkout , she didn't know. I waited while she searched and found out in fine print that it does state before noon.Very frustrating as she didn't know whether or not there was a statement and I wouldn't have wasted £9 for next day delivery. You have lost a customer over a delivery charge of £9. Please re-train your staff! Never again.
I have not purchased from this company yet, but I have been in contact with them to find out if their badge machines were suitable for my needs.The customer service is absolutely brilliant - Sam, the operations manager, offered to test my paper in their machines to see if it worked! I just think this is so helpful and such a contrast to my recent experience with another company. Highly recommend, will update if/when I purchase.
A well run company. Badge maker works really well and is simple to use. If you're unsure they also have some really good instructional videos on their site. Response to emails same day and really put in a lot of effort which is always nice to see.The only thing I would possibly have liked is another option for delivery. On their site you get the £9 next day delivery option which is still really good. But I wasnt in a rush for my order so wouldve been happier with a more cost effective option.Overall though they're brilliant and if you're looking for a badge maker then this is the most trustworthy and reliable option available.
Just purchased the full kit micro badge maker. Super fast delivery. Great quality press. Components (that make up the badge) are much better than I thought they'd be. Support videos on the mark. I'm really impressed and will happily recommend ebadges.co.uk
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We are the UK’s main manufacturer and retailer of badge making equipment. All of our machines are made in the UK to ensure their quality is of the highest standard.
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