brookstreet.co.uk

2.4
2.4 Based on 242 reviews

Local jobs site and recruitment agencies in part time jobs, government jobs finding you the best job vacancies...

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Average Rating

2.4

/
5

242 Reviews

5 Star
32%
4 Star
2%
3 Star
1%
2 Star
4%
1 Star
61%

All Reviews

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Review Time

JoshTxD
very unprofessional experience from a woman called 'claire wass' she ignores what i stated in email

very unprofessional experience from a woman called 'claire wass'
she ignores what i stated in email when asking me to provide certain documents and clearly doesn't understand herself what she is actually asking for.
once i sent her a email explaining the issue she blocked me.
not very professional

very rude approach in the emails and could probably benefit from some customer training.
i advise staying away

1
Date of experience: Feb 19, 2026
Denzel Brooks
Terrible service with no communication

This agency is extremely disappointing due to their lack of communication. They provide a phone number that is never answered. I faced payslip issues for over two weeks and despite multiple calls and emails, I have yet to receive any response. If you encounter any problems, be prepared for a complete lack of support.

1
Date of experience: Dec 05, 2025
Dwight F.
Terrible agency with no communication

This agency is terrible and lacks communication. They have a phone number that they never answer. I faced payslip issues for over two weeks, tried calling and emailing, and still have received no response. If you encounter any problems, be prepared for no assistance.

1
Date of experience: Dec 05, 2025
Karen H.
Disappointing experience

The attitude here is shocking. There’s no response to emails or phone calls. I received no help at all; the company simply ignores you.

1
Date of experience: Dec 01, 2025
Caleb Anderson
Completely inadequate communication

The communication and engagement are absolutely dismal. Every time I call, I hear that all operators are busy. Even when I leave my name and number, no one calls back. I’m trying to reach them about a very urgent matter, and it feels impossible. Their preferred method of communication seems to be email, which is frustrating!

1
Date of experience: Dec 01, 2025
Scott Long
Efficient and straightforward process

The process was quick and easy. The representative was with me every step of the way and provided excellent assistance.

5
Date of experience: Nov 25, 2025
Lin0xs918
Unresponsive agency

I worked for this agency for two months and requested a reference, but no one is responding. My new employer has tried multiple times to reach out via email and phone, but there’s no answer. The lack of professionalism and terrible communication is unlike anything I’ve experienced before. I wouldn’t recommend this agency to anyone.

1
Date of experience: Nov 18, 2025
Lee M.
No backdated pay as promised

I was repeatedly told I would receive back pay that I am entitled to, but there has been no communication. My calls go to voicemail, and I’ve asked for multiple manager callbacks that never happen. There’s no stability, and they are holding onto my pay without a way to escalate the issue since they don’t respond.

1
Date of experience: Nov 14, 2025
SB19
Challenging application process

The application process was extremely difficult (I would rate it 1/5 stars), but the representative was incredibly helpful throughout. Her telephone etiquette was fantastic; she was polite and supportive, and I couldn't have completed the application without her assistance. Thank you for your time and efforts!

5
Date of experience: Oct 27, 2025
Victoria
Subpar service from the agency

Overall, the service from this agency is poor. Different branches behave similarly, with no responses to emails or phone inquiries. Some branches don’t answer, and recruitment consultants don’t seem to make an effort to help you secure interviews. Old job postings remain online even when filled. I reached out for assistance but received no help for my relative. He has since found employment directly with a global company.

1
Date of experience: Oct 07, 2025

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