Review Time
Darren came across as a very friendly man who was very knowledgeable in the ECO4 grant so we chose to get the work done with him.
Unfortunately he sub-contracted us out to a company called EPCTEC who are hands down the worst company we've ever dealt with. We ran into issue after issue. We contacted Darren numerous times during the install but a few days into the install he stopped answering the phone and and text messages were answered with 'please phone the office' or 'i'll raise this with the office' then nothing was done. We were left with piles of rubbish outside our house on council land for weeks, a 1m2 hole in our landing ceiling and leaking radiators. We have been treated terribly by EPCTEC and Darren promised us that it would be him overseeing our job and looking after us throughout, this wasn't the case at all.
Our install began in May and we still have remedial works that haven't been rectified, including remedial works on jobs that have already been seen to twice. We have a leaking radiator, a system that can't sustain pressure so keeps shutting off, external pipes which aren't insulated and extortionately high electricity bills. Our house doesn't stay warm and we don't believe the heat pump should have been installed without our insulation being updated. For reference our electricity and gas bill last January combined was £112, this year it is £220 with 5 days still left in January and that's with only heating the house to 19 degrees as anything higher costs upwards of £14 per day.
I'm sure Darren would be fine on a job that he carried out himself, he seems like a nice guy. But our experience was that he lost interest when the job went wrong and we were left with no support and have been living a nightmare dealing with EPCTEC for months.
I Highly recommend Darren he’s a man of his word. The whole process has gone smoothly. He will be there every step of the way. thanks to the whole Team you all have worked incredibly hard over the last few weeks, I would recommend that anyone thinking about going with Eco Energy Experts to just give them a call or contact them. Thanks.
I’m probably the biggest headache Darren has ever had to deal with! I came into this process SUPER sceptical — our property, its size, and the lack of certain requirements made me doubt whether anything would run smoothly.But from the very first consultation, Darren changed my mind. He walked me through everything clearly, addressed every concern, and made the whole process feel effortless.Work is still ongoing, but everything so far has been absolutely flawless. The team has been amazing - professional, friendly, and clearly experts at what they do.If you’re unsure or hesitant like I was, trust me: Eco Energy Experts, and especially Darren, will put your mind at ease. Highly recommended!
I can’t recommend Darren highly enough. I’m a retired man living on the coast in an old prefabricated bungalow with a poor EPC rating, so I never thought I’d be able to get the improvements I needed. Darren helped me secure a government grant that covered solar panels, a water heater, and insulation in both the loft and walls – all completely free.The process took about 18 months (the first company he found dropped out, through no fault of his), but Darren stuck with it, kept me informed, and made sure everything moved forward. Once the work started, it was all completed within about 2 weeks. The workmen were friendly, efficient, and did a great job despite the challenges of working on an older property.I felt very well looked after throughout, and the difference to my home is amazing. I’m far less worried about the winter now, and I can already feel the improvements. If you’re thinking about it, definitely get in touch with Darren – you won’t regret it.
Honestly couldn’t recommend this enough. I moved into my house last year and must admit it was a very cold and expensive winter, now, within 2 weeks I have internal wall insulation which makes no difference to the size of the rooms, even the small ones, tidied up the windows and sills, new efficient storage heaters, kitchen ventilation, solar panels and a bathroom heater all done under this scheme. Everyone who worked on it was lovely and done a really good job. Big shout out to the plasterers who’ve done a particularly nice job of skimming around the stone fireplace. Thank you Darren for organising!
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We are eco energy experts and have extensive experience in the eco funded projects since 2019 with 100s of full projects being installed with happy customers
We are fully qualified heating company (Gas and LPG Safe Registered), covering all aspects of central heating measures for private customers
We are MCS accredited and able to access £7500 off Airsource heat pump installs for all customers.
We are fully insured and backed also by HIES.
We are super proud of our Trustpilot reviews and customers are at the heart of what we do
Feel free to drop us a message and we look forward to helping you
Darren Gill
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