Review Time
Sadly, in the world of e-commerace if the selection, ordering, payment and shipping process goes as promised it is an exception these days. My experience with purchasing twice from edelkrone went exactly as promised thus the five star rating.If there is any room for improvement in your merchandising, it is in marketing communication. Better product descriptions that explain functions and features would be very much appreciated. For instance I had no idea that the PhoneCLIP MAX opened up, extended and folded into itself until I had my hands on it and discovered that myself. Another example is the hex head wrench which comes with a great storage slot on the FlexTILT Prime. Until I went searching in my collection of hex head wrenches to find one the right size to adjust it I was completely unaware it was provided and stores so easily.An small quick use card included in the packaging would be greatly appreciated. QR codes that just send the user back to information about other products are not helpful.I absolutely love how beautifully engineered and over built your products are but they just need a little more explanation of features and benefits.
Edelkrone produces one of the best motion control systems out there. Their heads work flawlessly, as with the combination of the Jibone, achieving shots hard to duplicate without their system. Machines well and sturdy. Customer service is excellent, responding to every email in a timely manner. Edelkrone is a company worth investing in.
Working in professional production, it’s rare to find a company that nails both innovation and customer experience, but Edelkrone does it effortlessly. Their product ecosystem is incredibly well-integrated, making setup and workflow smoother than ever. Every piece of gear feels thoughtfully engineered to work in perfect harmony with the rest.What truly sets Edelkrone apart, though, is their service. Their support team is consistently responsive, knowledgeable, and genuinely invested in helping creators keep moving. Whether it’s a quick troubleshooting question or guidance on expanding my setup, they always deliver with professionalism and warmth.I recently had a product break on me with reason why. After contacting them with my issue, Customer agent was able to create a resolution with very minimal dollars to resolve my product and fix. Impressive, even when out of warranty.Edelkrone has become one of the few brands I can recommend with complete confidence. Their combination of brilliant product integration and top-tier service makes them an absolute standout in the industry. Highly recommended for anyone serious about elevating their production game!
It wasnt obvious that the device isnt meant to be used with a mirrorless camera independently without additional support. ITs find connected to a tripod however that wasnt the intent. The marketing imagery might be rethought to offer that clarity.
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At edelkrone, we take great pride in our reputation as one of the leading manufacturers of content creation solutions based in Ankara, Turkiye. Since our inception in 2008, we have been dedicated to introducing innovative and unique products that make capturing stunning visuals with a camera easier and more efficient. From camera slides and stands to cutting-edge camera motion control systems, we have something for every type of filmmaker and photographer.
Our mission is to design and create products that not only enhance the user experience, but are also aesthetically pleasing and user-friendly. We understand the importance of having a user-centered design approach and are constantly working to improve our products to meet the ever-evolving needs of our customers.
As the world of video content production continues to evolve at a rapid pace, we at edelkrone remain at the forefront of innovation. Our understanding of the art of storytelling and the changing landscape of video production allows us to stand by our customers, providing them with the tools they need to remain competitive and continue to create captivating and impactful content.
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