Review Time
Much like some of the other reviews here, I had a poor experience buying from Eirlys. Assured on the website that my order would arrive in time for Christmas, I received little to no communications. Had to chase up on two separate occasions pre-Christmas to be told it would definitely be with me by the 24th. Lo and behold, nothing. This was meant to be a special gift for my mother (whose aunty’s name is Eirlys) and it was an embarrassment turning up to Christmas without a gift. It eventually turned up but almost 6 weeks after ordering. What’s worse is that any negative comments have been deleted from their Instagram posts, and I also left a full review to be published on their website which has either since been deleted or was never published. To me this shows absolute dishonesty and a lack of transparency and I would avoid using them again.
Poor communication, no order received yetOrdered 30 Nov for a Christmas present. Emailed on 18th dec for an update and told it would be dispatched by 22nd for Christmas. Asked for an update 21st, chased 22nd, phoned 22nd, emailed 23rd - all ignored. Phone call was answer machine. No auto messaging, no contact, no apology. Price has also gone down since order. On order no mention of delayed delivery or risk of non delivery pre Christmas. The only reply on the 18th was when they said they only produce 50 a day. All they needed to do was communicate. Now I’m out of pocket, and short a Christmas present. Will it ever come - I have no idea as they are not communicating. It’s a shame as I really wanted to support a small business who I thought were making lovely items but now im left wondering if I’ve been scammed so will need to contact my bank on Monday.
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