Review Time
I have a malfunctioning EV charger covered by a 3-year warranty, but neither the company nor the manufacturer seem willing to assist with repairs. I've already spent several hundred pounds on public charging, and it feels like they don’t care.
I reached out via email for information about an EV charger and received a voicemail and email response, leading to a scheduled visit for a quote. I prepared extensively for their visit, but they didn’t show up and failed to follow up or apologize. If this is how they treat potential customers, I wouldn’t trust them for future maintenance after installation.
While the installation itself went smoothly, I am experiencing issues now. I contacted the manufacturer regarding a significant voltage drop, but they haven't provided a resolution. I reached out to the installer for help, but after several email exchanges, I still have no updates, and the charger continues to disconnect. I'm not satisfied with the level of service; it feels like I'm left to handle it alone after installation.
I recently had an EV charger installed at my home. A representative came to evaluate the setup and clearly communicated the cost and timeline. The engineer was knowledgeable and efficient, making the process straightforward. He even returned to clarify details about the circuit breaker, showcasing his commitment to customer service. This company stands out compared to others that didn't offer an in-person evaluation.
Initially, I faced issues with another company, but after contacting this one, I had a survey scheduled for the next day. The surveyor was excellent, and they were flexible in accommodating my urgent needs. The installation process was seamless, and I appreciated that payment was only required upon completion. I wholeheartedly recommend this company; it was a pleasant experience from beginning to end.
I am happy to recommend this company. The survey was conducted efficiently, and the quote was tailored to my needs. The installer was well-prepared and made sure to follow my requests. The only minor issue was with connecting the charger to my router, which was resolved with assistance. I'm pleased with the results.
I don’t usually write reviews, but this company deserves high praise. From the initial quote to the installation, everything was handled professionally. The engineer was punctual and respectful, going above and beyond to ensure everything was perfect. It's the little things that stand out. Thank you for the excellent service!
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