Review Time
I absolutely love every piece of jewelry from Ellis Grey. Timeless and beautiful. Excellent customer service. 100% will buy more and tell all my friends and family to do the same.
Ordered the lovely butterfly necklace for my girlfriend online after seeing it at the Makers Market. Their customer service over Christmas was impeccable regardless of how busy the were and they made sure the necklace arrived in time for us to travel. She’s had it for over a month now, no discolouration, still glittery, stunning!
I’ve ordered so many times from Ellis Grey after coming across their products at a local makers market. Not a day goes by where I don’t wear at least one of their items. The designs are unique, yet timeless, prices are good and customer service is brilliant. They are my go to for gifts too.
DO NOT BUY FROM THESEthey are based in China6 weeks deliveryThey don't deliver everythingThey send wrong sizesYou then have to return the goods to China at your expenseThe quality is very poorIt's a SCAMTHEY DO JOT HAVE A SHOP IN LONDON ITS A FAKE !!!
Ordered the lovely butterfly necklace for my girlfriend online after seeing it at the Makers Market. Their customer service over Christmas was impeccable regardless of how busy the were and they made sure the necklace arrived in time for us to travel. She’s had it for over a month now, no discolouration, still glittery, stunning!
Don’t trust this website to actually send out its products you pay for! I saw this brand at a makers market, the particular necklace I was looking at had just been sold so they directed me to their website (gave me a card with a QR code on).I ordered said piece online, got an email to say it had been dispatched…but never got my order. I emailed them twice to ask where my order was and still to this day I haven’t had a reply. I had to put in a claim with my bank otherwise they would’ve just kept my money. So sad they are taking up the space at local markets when they’re just massive frauds - makes sense you can’t even leave comments on their instagram posts, just shows they know exactly what they are doing! Never had a service like this and don’t know how they’re getting away with it Update from reply I’ve had - Even when I look at tracking now, all I see is ‘we’re expecting your parcel’ from Royal Mail - I have not received any item from your business. I also completed the contact form on your website and sent an email on the 20th of November 2025. I have proof of all of the above.To insinuate I’ve tried to claim money back and keep an item is insulting.
My order was never sent out. Zero response to any messages or emails. Save your money and do not buy from Ellis Grey. Unfortunately, I read these reviews far too late and have noticed that many, many other customers have experienced the same issue. Avoid buying from this company at all costs.
If I could give zero stars I would. The easiest way to sum up is, do not trust. My experience has been awful. Messages, emails and contact ignored. Item never received. When I finally received a response it was unpleasant and defensive.
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