ellos.us

1.1
1.1 Based on 20 reviews

Shop the latest plus size fashion from Swedish brand ellos. Free shipping with $75 & free returns. 1-800-405-3650. Apparel: tops, dresses, jeans, outerwear & more....

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20 Reviews

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Demon_infernal
I ordered coat that was too big

I ordered coat that was too big, I sent it back and reordered next size down. I got refunded but they kept $27 for shipping and whatever, u think they would have made exception. I’m done with them. Removed my email and took name off mailing list!!! Bye!!!!!

1
Date of experience: Dec 27, 2022
Shqdox_98
I ordered a fleece lined coat

I ordered a fleece lined coat. When it arrived, it did not have a fleece liner. I returned the coat which I had to take to a return center and pay 16.00 for the return. Then they enrolled me in a rewards program without asking me and started charging me 16.95 a month. Unscrupulous behavior!

1
Date of experience: Dec 10, 2022
Medea Brooks
Unbelievable example of extremely poor…

Unbelievable example of extremely poor customer service. I consider this site a SCAM. I placed an order; the incorrect item was sent to me. I ended up paying for the return. I needed to exchange a sweatshirt for a smaller size. I returned the item that was too big. I ended up paying for shipping, and a return fee. My card was never credited for the returned item. Spend over an hour on the phone with customer service two separate times with no assistance at all.Their policy seems to be once they have your credit card information they do what the want to.

1
Date of experience: Nov 18, 2022
Sapphire Lewis
I used their recommendations for size…

I used their recommendations for size on a dress I ordered. It was WAY too big. Was going to exchange it but got fed up with their lack of customer service so I went for a return. THEN .. I find out that they are charging me $11.00 to drop it at a shipping station. Processing fee is what they are calling it. Think I prefer to avoid this whole bunch. All of the Full Beauty Brands are a total pain to return or exchange and really expensive. I think I will stick to Amazon in the future

2
Date of experience: Aug 07, 2022
Miles C.
Company sucks

Company sucks. No way of getting rid of their annoying emails.

1
Date of experience: Nov 08, 2021
DON'T BUY FROM THIS COMPANY

DON'T BUY FROM THIS COMPANYDON'T BUY FROM THIS COMPANY! Terrible service. Hour wait. Negative, unproductive result. Product IN STOCK but not available for shipping until 3 weeks later! Then 10 days shipping on top of that. No cancellation even though not shipped because "in process". If product needs to be returned then $9.99 to use their return label but post office will charge $4 for their own label. They charged $5.99 to ship it to begin with. When asked about the discrepancy in price the response was "It's our label". At purchase two weeks ago (product not available for shipping yet) cost with shipping was $20. Thank heavens other products were not "in stock". Since it may cost me $10 to return a $13 order not sound business as a consumer to deal with this unscrupulous group of companies (FULL BEAUTY filed Chapter 11 in 2019) any further. I can't imagine the difficulty I would encounter to attempt a return/refund given their frequently changing policies (per El Paso staff). Corporate fools in New York, customer support in El Paso, warehouse in Indianapolis. WARNING--DON'T BUY FROM THESE COMPANIES! They will screw you over given an opportunity.

1
Date of experience: Jun 21, 2021
Braden Hughes
Cancelled an order got me harassed

My wife cancelled an order after the item did not show up for weeks (notifications, in stock days after ordered). I complained to their customer service & have been getting spammed ever since.We use to spend about $1000 per year with their sister companies, King Size & Roaman's.If it continues, the ICC & FCC will get brought into this.Digital harassment by an on-line store NEVER ends well for them.

1
Date of experience: Apr 08, 2021
Garth Howard
This company is HORRIBLE

This company is HORRIBLE. I bought items for 50% discount - should have been approx $48. Saw in my checking account a huge charge (just before Christmas -ouch) for over $200. After much time and effort, discovered they had double charged me and had not discounted order! They told me I had to wait to receive items and return them for a credit. So I WAITED to receive, returned items, and FINALLY (3 more weeks!) they said they received. But credit is for more than $30 less - they didn’t refund shipping and for some reason, amount refunded for tax is $10 less on return than on items sent to me! Huh?? All in all, THEIR mistakes have cost me $30 and have taken more than a month to get corrected. I will NEVER order from this company again. HORRIBLE.

1
Date of experience: Jan 13, 2021
Woodrow R.
Horrible

Horrible, do not use them, customer service is horrible. Just a bad experience. I placed an order on November 29, 2020, 30 days later, still not received my order, but they charged my credit card and I have called and called, no one tells me where my order is. No one cares.

1
Date of experience: Dec 28, 2020
I purchase an Item

I purchase an Item, but it fit too small I tried to return it and they sold out of any other size and nothing else I liked. I return it and was deducted $7.50 from the refund. No free return shipping, that's ridiculous. I will never shop with them again.

1
Date of experience: Mar 06, 2019

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Business Details

  • Shop the latest plus size fashion from Swedish brand ellos. Free shipping with $75 & free returns. 1-800-405-3650. Apparel: tops, dresses, jeans, outerwear & more.

  • language https://ellos.us

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