Review Time
This was a deeply unsatisfactory experience as a priority traveler. Even though I paid for priority access, there was no separate lane at the airport for VIPs or priority passengers, which entirely undermined the purpose of the upgrade. The security process was chaotic, with all passengers funneled into the same long line regardless of their status. The staff provided no assistance or alternative options for priority travelers, so I ended up waiting as long as everyone else, feeling deceived for having paid extra for a service that simply wasn't available at this airport.
This was an incredibly frustrating experience as a priority passenger. Despite paying for priority access, there was no dedicated lane for VIPs or priority travelers, which completely undermined the purpose of the upgrade. Airport security was disorganized, with everyone funneled into the same long line regardless of their status. Staff provided no assistance or alternative options for priority passengers, leaving me to wait as long as everyone else, feeling deceived for having paid extra for a service that simply wasn’t available.
I have passed through the airport twice, and in both instances, I was singled out as a visibly non-white, non-EU traveler — but on 23 November, I faced something deeply concerning. I had pre-paid for a cabin bag, confirmed its size with the official sizer, and followed the baggage rules. Despite this, staff demanded an extra fee and held my passport and residence permit for an extended period. I was forced to abandon my bag before they returned my documents. This felt intimidating and demeaning. My concern extends beyond personal experience — there is a documented pattern of service failures at this airport: In 2022, a full investigation was launched after concerns of discrimination were raised. In 2025, the aviation authority conducted emergency inspections citing numerous deficiencies in passenger service. Staff are incentivized to identify oversized baggage, and fees can be exorbitant. Advice to other non-white or non-EU travelers: Document everything and be prepared to escalate complaints if faced with unfair treatment.
This was the worst service I have ever encountered. The staff showed no courtesy to those willing to spend their money there. They are particularly strict with travelers from abroad regarding luggage policy, even though there are no issues at other airports in Europe. Seniors and staff should be better trained on how to treat customers.
The experience was very unpleasant, rude, and unfriendly. There were no smiles, expensive food, and poor transportation services at night. Communication was a barrier, and there was no charging station available. I later found a charger inside the restroom.
We took a flight from Terminal 2 with our two babies, and it was the least family-friendly experience I have ever had! There was no family line for security, and the staff were incredibly rude and barely spoke English. They showed no empathy and provided no assistance while we managed two newborns and a lot of gear. A complete disaster.
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