Review Time
Wish I had read the reviews first. DON'T ORDER FROM THEM!! I ordered a 2-pack of nightgowns for $19.99. They were too big and I wanted to return them in exchange for a smaller size. Web only would process a refund. If I chose a refund to my credit card, they would deduct $10,99 for shipping, giving me a $9.00 refund, but if I took a gift card they would give me the $19.99. When the gift card arrived, I tried to reorder the gowns, but the price was now $44.00!!! What a rip off. Doubt I will ever use the gift card. Obviously, I no longer trust them. A $19.99 learning experience.03/04/2
Wish I had read the reviews first. DON'T ORDER FROM THEM!! I ordered a 2-pack of nightgowns for $19.99. They were too big and I wanted to return them in exchange for a smaller size. Web only would process a refund. If I chose a refund to my credit card, they would deduct $10,99 for shipping, giving me a $9.00 refund, but if I took a gift card they would give me the $19.99. When the gift card arrived, I tried to reorder the gowns, but the price was now $44.00!!! What a rip off. Doubt I will ever use the gift card. Obviously, I no longer trust them. A $19.99 learning experience.03/04/2
The product is fine. The price is high. I wait for black Friday to purchase their T-shirts. My purchase was conveniently on backorder then when they tried to process the order, they claim the payment wouldn’t go through that is absolutely not correct. Then when I spoke with them, they would not honor the black Friday prices and re-process I was welcome to go on the website and re-orderYou could absolutely honor that price annd reprocess the order and ship it. We see companies do it every day . I feel a terrible way to get out of honoring a price -
I ordered some thick winter gowns for Christmas gifts and a thick terry cloth robe. Now the road was not going to be able to come on time for Christmas. I called them I told them to cancel the robe. Them dummies sent it to me at the end of March and snatch my last little change out of my bank account. As we all know our little coins are very precious right now. Now I have gone through it trying to return it trying to get PayPal to make these people give me my money back. I finally got a return label I sent it and I don't have my money back yet and I'm really really upset. But I'm going to have to go and print out the label I'm so upset I don't know what to do. But don't ever order anything from them and they have foreign language group of customer service Representatives that all they can do is say oh I'm so sorry oh I'm so sorry oh I'm so sorry but they have no authority to do anything except take your order scam you and say I'm sorry
I ordered a pair of white athletic shoes from a specific brand in size 9 wide. They sent me a black short cut boot in size 10 - totally THEIR mistake. I received a refund after arguing on the phone for quite awhile, but they made ME pay the shipping to return it. It was THEIR mistake and I had to pay for it!
I spent more than an hour online with an Ellos customer service representative. I was trying to place an order and use my credits and promotions. After all that time, the representative says "I deleted your order" which voided my credits and promotions. "Call back in a week," he said. Are you kidding me? Why should I bother? In a long line of irritating exchanges with this conglomerate of businesses, this is the straw that broke the camel's back.
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Shop the latest plus size fashion from Swedish brand ellos. Free shipping with $75 & free returns. 1-800-405-3650. Apparel: tops, dresses, jeans, outerwear & more.
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